Senior Manager – Enterprise Transformation & Business Process Excellence

About the role

The Senior Manager will serve as a trusted advisor to client executives while leading enterprise transformation initiatives focused on business process optimization, ERP implementations, systems integration, data architecture, and organizational change.

Key Responsibilities

• Client Leadership & Advisory

• Serve as a primary client-facing leader across multiple engagements.
• Build trusted relationships with executive stakeholders including CEOs, CFOs, COOs, CIOs, Controllers, and business process owners.
• Facilitate executive workshops, assessments, strategy sessions, and transformation initiatives.
• Translate business objectives into actionable operational and technology roadmaps.
• Advises clients on operating model design, process improvement, governance, controls, and organizational readiness.

• Business Process Transformation

• Lead current-state and future-state business process assessments.
• Identify operational inefficiencies, process bottlenecks, automation opportunities, and organizational risks.
• Design scalable business processes that support growth, efficiency, and improved decision-making.
• Drive process standardization and continuous improvement initiatives across functional areas including: Finance and Accounting, Procure-to-Pay, Order-to-Cash, Record-to-Report, Inventory and Supply Chain, Human Capital Management, Project and Resource Management, CRM and Customer Operations.

• ERP & Technology Transformation

• Lead ERP selection, implementation, optimization, and post-go-live improvement initiatives.
• Guide clients through requirements gathering, solution evaluation, vendor selection, and implementation planning.
• Partner with business and technical resources to ensure solutions align with business objectives.
• Manage system integration, data migration, testing, change management, training, and deployment activities.
• Evaluate enterprise systems and recommend improvements across ERP, CRM, BI, workflow automation, AI, and operational platforms.

• Data & Analytics Leadership

• Develop deep understanding of client data environments and information architecture.
• Audit data quality, governance, reporting structures, integrations, and master data management practices.
• Identify gaps in the flow of information across systems and business processes.
• Design recommendations that improve visibility, reporting accuracy, operational metrics, and executive decision support.
• Collaborate with technical teams to ensure solutions are supported by sound data architecture principles.

• Engagement Delivery

• Manage multiple client engagements simultaneously.
• Lead project planning, budgeting, resource management, scope management, risk mitigation, and executive reporting.
• Ensure high-quality deliverables are completed on time and within budget.
• Mentor consultants, senior consultants, and managers across engagements.
• Support the development of methodologies, templates, accelerators, and best practices.

• Business Development & Growth

• Support business development efforts throughout the consulting sales lifecycle.
• Participate in discovery sessions, client workshops, solution design discussions, and executive presentations.
• Develop project estimates, Statements of Work (SOWs), proposals, and supporting sales materials.
• Contribute thought leadership and industry expertise to strengthen Altum's market positioning.
• Identify opportunities to expand existing client relationships through additional services and solutions.

• Cross-Sell & Account Growth

• Maintain a consultative mindset focused on delivering long-term client value.
• Recognize opportunities for additional consulting, technology, advisory, analytics, AI, cybersecurity, ERP, or operational improvement services.
• Communicate identified opportunities to the Engagement Lead and/or CEO for evaluation and pursuit.
• Support account planning activities and contribute to year-over-year revenue growth within assigned accounts.
• Actively strengthen client relationships while maintaining a reputation as a trusted advisor.

Qualifications

• Required Experience

• 6-8+ years of consulting, advisory, or transformation leadership experience.
• Minimum 5 years leading enterprise transformation or ERP-related initiatives.
• Prior experience with a Big 4 consulting firm, leading strategy consultancy, or comparable advisory organization.
• Demonstrated success managing executive-level client relationships.
• Experience developing Statements of Work (SOWs), proposals, estimates, and sales presentations.
• Experience managing multiple concurrent client engagements.
• Strong understanding of business operations and enterprise process architecture.
• ERP Experience: Hands-on experience with one or more major enterprise platforms.
• Data & Technology Experience: Strong understanding of enterprise data structures and information flows; knowledge of data governance, reporting architecture, integrations, and analytics platforms; ability to bridge business and technical stakeholders; familiarity with modern cloud platforms, automation technologies, AI, and business intelligence solutions.

• Leadership Competencies

• Executive presence.
• Strategic thinking.
• Operational excellence.
• Consultative problem solving.
• Client relationship management.
• Commercial awareness.
• Business development aptitude.
• Team leadership and coaching.
• Strong written and verbal communication.
• Bias toward execution and results.

• Education

• Bachelor's degree required.
• MBA, Master's degree, CPA, PMP, Prosci, Lean Six Sigma, or related certifications preferred.