Senior Manager, Enterprise ERP Products & Services

Primary Responsibilities & Functions

• Leadership, Coaching & High Performance Accountability

  Lead, mentor, and inspire a diverse team, fostering a culture of customer empathy, shared accountability, and a commitment to helping our business partners achieve their strategic goals.

  Lead larger matrixed teams and focus on organizational structure, cross-training strategy, and succession planning.

  Define explicit, objective performance standards and goals for the team; conduct regular 1-on-1 coaching sessions, career development planning, and performance management reviews (including taking swift corrective action up to termination when standards are not met).

  Coach the team on core product management competencies, ensuring technical engineers understand the business impact of their configurations and customizations.

  Proactively identify skills gaps and lead initiatives to upskill team members on advanced solution configuration, integration & reporting tools, and agile delivery frameworks.

  Build a highly resilient team structure by cross-training members to eliminate single-point-of-failure dependencies across the ERP portfolio.

• Product Execution, Agile Delivery & Driving Results

  Champion the modern "SaaS Product" operating model, prioritizing internal customer needs and enhancing user experience through value-driven release cycles and rapid delivery.

  Actively manage and aggressively prioritize the product backlog to ensure every configuration and customization delivers measurable value and improves the daily workflow of our business stakeholders.

  Facilitate agile activities (planning, stand-ups, grooming, retrospectives) to accelerate execution, manage dependencies, and resolve technical blockers.

  Establish, monitor, and report on key product-centric metrics (e.g., release velocity, deployment quality, user adoption rates, technical debt, and sprint burndown).

  Act as the principal consumer of central Platform Products & Services (PPS) features, ensuring seamless integration with enterprise data pipelines, BI systems, and cloud infrastructure.

• Strategic Business Partnership & Process Optimization

  Build collaborative, trust-based partnerships with key stakeholders, acting as a strategic consultant who deeply understands their unique operational pain points and requirements.

  Map complex corporate workflows (e.g., general ledger automation, financial close cycles, HR onboarding, payroll processing, benefits administration, corporate functions) to out-of-the-box ERP/HCM capabilities, minimizing custom code and technical debt.

  Own and communicate the 2-3 year roadmap, aligning the ERP/HCM portfolio (NetSuite and Workday) with enterprise-wide growth and capability maps. Aligning release strategies, and platform capabilities to both technical teams and corporate business leaders.

  Monitor industry trends, SaaS developments, and emerging technologies (including automation and AI opportunities within our solution footprint) to advise business partners on continuous improvement strategies.

• Operational Excellence, Compliance, & Security

  Partner with the Platform Products & Services (PPS) organization to guarantee high availability, structural integrity, and rigorous security standards across the solution ecosystem.

  Design the controls framework and serve as the primary technical interface for internal and external auditors. Enforce rigorous IT General Controls (ITGCs) and robust software deployment governance across the ERP environment to satisfy strict internal and external audits.

  Implement and monitor strict Segregation of Duties (SoD) frameworks, system access controls, and data privacy policies (such as HIPAA and PII controls) within the Multi-SaaS platform ecosystem.

  Manage and optimize the production support tier, guaranteeing high availability and reliability for critical business processes (e.g., financial month-end close, payroll runs, open enrollment).

  Lead root-cause analyses for critical system incidents, ensuring appropriate corrective actions and preventative measures are implemented and documented.

• Vendor Management & SaaS Economics

  Manage tactical and operational relationships with major cloud software vendors (Oracle/NetSuite, Workday, etc.) and systems integrators/managed service providers.

  Negotiate key SaaS licensing, manage high-value statements of work (SOWs), and optimize software renewals to lower total cost of ownership (TCO).

  Oversee external partner performance closely, ensuring external consultants, developers, and support services meet contractual obligations, service level agreements (SLAs), and cost profiles.

  Track SaaS licensing usage, consumption, and renewal schedules, optimizing system subscriptions to maximize ROI.

• Financial Oversight & Portfolio Stewardship

  Contribute to the annual IT capital (CapEx) and operating (OpEx) budget planning process, ensuring accurate forecasting of software maintenance, third-party licensing, and staffing costs.

  Lead the strategic vision and roadmap for enterprise ERP budget planning, aligning long-term financial targets with operational objectives.

  Developing objective business cases, cost-benefit analyses, and prioritization frameworks for major ERP system upgrades and product initiatives.

  Maintain rigorous stewardship over financial portfolios, driving execution accountability to ensure total alignment with established corporate economic goals.

Qualifications

• Education & Experience

  Bachelor’s degree in Computer Science, Information Technology, Finance/Accounting, Business Administration, or equivalent relevant experience.

  Minimum of 12 years of professional IT experience with a specialized focus in enterprise business solutions (ERP, HCM, Finance, or Corporate Systems).

  Minimum of 7 years of direct people management experience, with a proven track record of coaching teams and managing talent in a dynamic corporate environment.

  Deep operational or configuration experience within NetSuite ERP and/or Workday HCM platforms (or similar functional products) highly preferred.

  Demonstrated experience successfully leading tech teams within an agile, product-centric IT operating model.

  Experience working in a corporate environment with strict compliance (SOX, SOC 1/SOC 2, GDPR/CCPA) mandates is desired.

  Relevant certifications (e.g., NetSuite Certified ERP Consultant/Administrator, Workday Pro, CSM, CSPO, or ITIL) are a strong plus.

• Technical Skills & Knowledge

  Proficient understanding of core corporate business functions, including GAAP accounting, financial close processes, HR payroll cycles, employee benefits administration, and time tracking.

  Deep knowledge of SaaS technical ecosystems: configuration standards, sandbox management, environment provisioning, and automated testing tools.

  Experience overseeing complex SaaS integrations using modern patterns (REST/SOAP Web Services, iPaaS, API gateways, Workday Studio/EIBs, NetSuite SuiteTalk).

  Expert capability in applying IT General Controls (ITGCs) and implementing Segregation of Duties (SoD) strategies to ERP user provisioning.

  Expertise using Agile lifecycle management tools (such as Jira, Azure DevOps, or ServiceNow) to plan, prioritize, track, and report on team delivery.

  Possessing a working knowledge of ITIL-based service management frameworks and best practices.