Senior Manager, ERP Systems

Key Responsibilities

• Serve as the primary owner and administrator of the Company's NetSuite ERP environment, ensuring system stability, reliability, security, and performance.
• Configure, maintain, and continuously improve NetSuite modules supporting inventory, procurement, manufacturing, planning, warehousing, order fulfillment, shipping, and finance.
• Design, configure, and maintain workflows, saved searches, dashboards, reports, custom fields, scripts, and automation that improve business efficiency and user experience.
• Lead ERP implementations, upgrades, module deployments, testing, and system enhancements from design through production deployment.
• Partner with business leaders to understand operational challenges and translate business requirements into scalable technology solutions.
• Act as the primary liaison between Information Technology and business stakeholders, fostering collaboration and ensuring technology supports operational objectives.
• Manage end-to-end EDI integrations with customers, suppliers, retailers, and third-party partners, ensuring reliable electronic data exchange and timely issue resolution.
• Develop, maintain, and support API integrations between NetSuite and external platforms including WMS, transportation, eCommerce, planning, and marketplace systems.
• Perform root cause analysis on ERP and integration issues, implementing sustainable corrective actions that improve system reliability and operational performance.
• Develop dashboards, reports, and business intelligence tools that provide actionable insights and support data-driven decision making.
• Support demand planning, inventory optimization, purchasing, production scheduling, and supply chain reporting through NetSuite and Power BI.
• Lead system testing, user acceptance testing, documentation, and change management activities for ERP enhancements and new functionality.
• Develop and maintain ERP governance, documentation, standard operating procedures, and system configuration standards.
• Train and support end users, promoting system adoption, process consistency, and continuous improvement across the organization.
• Manage vendor relationships for ERP applications, integration platforms, EDI providers, and related business systems.
• Identify opportunities to simplify processes, automate manual activities, improve data integrity, and enhance operational efficiency.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain, or a related field.
• Minimum 5 years of progressively responsible ERP administration and business systems experience.
• Demonstrated expertise administering NetSuite ERP in a manufacturing, distribution, or supply chain environment.
• Experience managing EDI integrations and electronic trading partner relationships.
• Strong understanding of manufacturing, inventory management, procurement, warehouse operations, and order fulfillment processes.
• Experience configuring NetSuite workflows, saved searches, dashboards, custom fields, reports, and automation.
• Experience supporting ERP implementations, upgrades, and system enhancements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple priorities while supporting critical business operations.

Preferred

• NetSuite Certified Administrator and/or SuiteFoundation certification.
• Experience with SuiteScript, SuiteFlow, and NetSuite development tools.
• Experience with API integrations (REST/SOAP).
• Experience with TrueCommerce, SPS Commerce, Boomi, Rithum/CommerceHub, or similar EDI platforms.
• Experience with Power BI and business intelligence reporting.
• Experience supporting WMS, Manufacturing Mobile, production scheduling, or warehouse management systems.
• Food manufacturing or consumer packaged goods experience.