Senior Manager, Enterprise Account Management - Restaurants

About the Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate.

About the Role

This is a high-visibility leadership role at the heart of DoorDash's Enterprise business. As a people leader, you'll coach, mentor, and advise a group of Account Managers, helping them grow into stronger operators and leaders. You'll own executive relationships with some of DoorDash's largest and most strategic restaurant brands, engaging directly with VP and C-Suite stakeholders to shape long-term partnership strategy and business priorities. You'll serve as a strategic partner and advisor to cross-functional teams across Marketing, Product, Engineering, S&O, and Business Development, helping determine which products and services are right for our Enterprise merchants and shaping our go-to-market plans. Success in this role demands exceptional executive presence, outstanding communication skills, and sharp problem-solving abilities; along with a deep commitment to representing a critical voice of DoorDash to the merchants we serve.

Responsibilities

• Coach and develop a team of Account Managers, helping them grow into stronger strategic advisors for their own accounts
• Own executive relationships with a portfolio of DoorDash's top Enterprise restaurant brands, engaging directly with VP and C-Suite leaders
• Serve as a critical voice of DoorDash to merchants, representing the company's strategy and values in every high-stakes conversation
• Contribute to team culture and people development across the Enterprise org through mentorship, hiring, and leadership

Requirements

• You are a thought leader and develop followership through mentoring junior team members
• You manage business initiatives and cross-functional projects and/or teams
• You are a problem solver at core, with a strong bias for action
• You bring a data-driven approach to structuring problems, driving forward the "why" of how we are testing and tracking results
• You find the right balance of data and common sense to problem solve, and think creatively when we have incomplete information
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits and commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Pay

The national base pay range for this position within the United States, including Illinois and Colorado: $137,120—$201,600 USD.

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado: $171,400—$252,000 USD.

Actual compensation within the pay range listed will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission.