Senior Associate, Enterprise Account Management - Restaurants

About The Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate.

About The Role

The Senior Associate role on the Mid Market pod of our Enterprise Account Management Restaurants team is responsible for the management & performance of all of the strategic Enterprise Merchant accounts within an individual book of business. On our Mid Market pod, this is typically an average of 6 total Merchant accounts, but can vary in total count based on total GMV and strategic importance to DoorDash.

Responsibilities

• Execute the day-to-day off premise strategy for our largest Restaurant clients
• Use data and insights to sell DoorDash product suite into strategic clients
• Serve as the liaison between our clients and DoorDash management, product, support, marketing, and operations teams
• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
• Uncover the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers

Requirements

You’re Excited About This Opportunity Because You Will…
Execute the day-to-day off premise strategy for our largest Restaurant clients
Use data and insights to sell DoorDash product suite into strategic clients
Serve as the liaison between our clients and DoorDash management, product, support, marketing, and operations teams
Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
Uncover the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers

Qualifications

We’re Excited About You Because…
You love working directly with clients; you create and maintain long-term relationships
You are a problem solver at core, with a strong bias for action
You are passionate about using analytics to build insights around problems and opportunities
You like rolling up your sleeves as much as you like the big picture
You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Skills

Not specified

Benefits

See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Pay

The national base pay range for this position within the United States, including Illinois and Colorado. $85,680—$126,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $107,100—$157,500 USD

Schedule

Not specified

Company Information

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.

Equal Opportunity Employer

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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