Senior Associate, Enterprise Account Management - Restaurants

About The Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate.

About The Role

The Senior Associate role on the Mid Market pod of our Enterprise Account Management Restaurants team is responsible for the management & performance of all of the strategic Enterprise Merchant accounts within an individual book of business. On our Mid Market pod, this is typically an average of 6 total Merchant accounts, but can vary in total count based on total GMV and strategic importance to DoorDash.

Success Metrics

• Metric-based Enterprise goals focused on driving product saturation in a partnership (i.e. store activations, product adoption, etc).
• Strength of the partnership via Merchant sales, strategic initiatives, and a Merchant’s depth of investment into the partnership.

What You’ll Do

• Execute the day-to-day off premise strategy for our largest Restaurant clients.
• Use data and insights to sell DoorDash product suite into strategic clients.
• Serve as the liaison between our clients and DoorDash management, product, support, marketing, and operations teams.
• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies.
• Uncover the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers.

What You Bring

• Loves working directly with clients; creates and maintains long-term relationships.
• Absorbs and solves problems with a strong bias for action.
• Passionate about using analytics to build insights around problems and opportunities.
• Likes to roll up their sleeves as much as they like the big picture.
• Comfortable with a fast pace and several moving parts; moves quickly and defines an entire industry.
• Can take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.