Senior Manager, ECQ Delivery

About the role

The Senior Manager, Equipment Commissioning & Qualification (ECQ) Delivery supports the successful operation of facility, laboratory and business functions at multi-use sites through interaction with internal team members, peer-level customers, and external service providers. The incumbent supervises entry, junior, and experienced-level professionals tasked with commissioning and qualifying new equipment, facilities, and utilities, and maintaining equipment systems in a qualified/validated state according to established policies and procedures.

Responsibilities

• Directly manage Equipment Commissioning & Qualification equipment qualification and computerized system validation teams.
• Manage and allocate resources responsible for teams performing validation activities of new equipment and standalone/enterprise laboratory computerized systems and/or changes to existing equipment and standalone/enterprise computerized systems.
• Define the needs, benefits, and technical strategy within the project life-cycle and overall processes.
• Manage project teams with emphasis on solutions to technical and compliance challenges in all phases of the System Lifecycle.
• Create departmental metrics; understand, review, and deliver metrics to the team to determine areas for improvement.
• Lead a larger team of up to 50 people across multiple areas, including 3 direct supervisors/manager-level personnel.
• Interview and hire internal and/or external personnel to fill necessary roles.
• Provide direction to internal and external team members.
• Manage the workload of team members to ensure appropriate work-life balance.
• Delegate, develop, and motivate direct and contract reports.
• Set departmental and individual goals.
• Deliver personnel performance reviews.
• Ensure team members are appropriately trained for duties being performed.
• Aid in the preparation of departmental operational expense and capital budgets; justify and work within approved headcount.
• Manage staff workload of multiple complex projects and priorities across the many different departments that the ECQ organization serves.
• Create an effective mechanism for communicating the current status of all laboratory systems maintained by ECQ to all affected stakeholders.
• Communicate effectively with peers and senior management to identify needs, justifications, and evaluate alternative business solutions when appropriate.
• Regularly review, prioritize and promptly respond to customer equipment qualification and support requests.
• Provide technical support and guidance on equipment and computer systems qualification and validation issues.
• Interface with customers to ensure all expectations are being met.
• Maintain a positive relationship with all members of the Equipment Commissioning & Qualification department and site customers while promoting a positive team environment.
• Continually seek opportunities to increase internal client satisfaction and deepen client relationships.
• Ensure equipment, facilities and programs are maintained in compliance.
• Act as departmental lead and SME in both internal and regulatory audits.

Requirements

• BS in Engineering or Science related discipline required.
• Minimum of 7 years experience performing/supporting pharmaceutical application validation in a GMP environment.
• Minimum of 7 years experience managing personnel and projects.
• Experience interacting with regulatory agents, external and/or internal auditors in a compliance audit environment with direct face-to-face interaction and response to audit questions.
• Thorough knowledge of cGMP in the pharmaceutical industry.
• Advanced computer skills and demonstrated knowledge of validating computer systems used in the pharmaceutical industry.
• Strong problem-solving skills, strong verbal and written communication skills, and the ability to work independently.
• Innate ability to learn new software, such as corporate intranet and enterprise business tools.

Qualifications

• Expert knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, computer systems validation requirements and good documentation practices.
• Expert knowledge of pharmaceutical, manufacturing and laboratory systems and equipment.
• Ability to develop, delegate, and motivate others including direct and indirect reports.
• Strong financial acumen.
• Solid understanding of scheduling fundamentals, execution and cost control.
• Advanced understanding of investigations, deviations and CAPA management in a regulated pharmaceutical industry.
• Strong multi-tasking ability in conjunction with proven managing skills; ability to effectively manage multiple projects, initiatives and activities simultaneously.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with experience dealing with a diverse workforce.
• Strong presentation development and delivery skills.
• Highly proficient computer skills in Microsoft Office Suite – Word, Excel, PowerPoint and Outlook with extensive background in database systems.
• Working knowledge of scheduling software and systems, and inventory management systems, mainly CMMS.
• Ability to create and analyze meaningful metrics.
• Experience with departmental capital and expense budget forecasting and management.

Skills

• Expert knowledge of cGMP, GXP, GAMP, SDLC regulations, including 21CFR part 11, computer systems validation requirements and good documentation practices.
• Expert knowledge of pharmaceutical, manufacturing and laboratory systems and equipment.
• Ability to develop, delegate, and motivate others including direct and indirect reports.
• Strong financial acumen.
• Solid understanding of scheduling fundamentals, execution and cost control.
• Advanced understanding of investigations, deviations and CAPA management in a regulated pharmaceutical industry.
• Strong multi-tasking ability in conjunction with proven managing skills; ability to effectively manage multiple projects, initiatives and activities simultaneously.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with experience dealing with a diverse workforce.
• Strong presentation development and delivery skills.
• Highly proficient computer skills in Microsoft Office Suite – Word, Excel, PowerPoint and Outlook with extensive background in database systems.
• Working knowledge of scheduling software and systems, and inventory management systems, mainly CMMS.
• Ability to create and analyze meaningful metrics.
• Experience with departmental capital and expense budget forecasting and management.

Benefits

Bristol Myers Squibb offers a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Pay

$125,740 - $152,368

Schedule

Mon-Fri: 8AM-5PM