Senior Manager, eCommerce Growth & Ancillary Revenue
About the role
The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across Ticketmaster's most important revenue streams. Reporting into the COO, we are responsible for setting and executing the commercial vision behind high-impact areas of the business - including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities such as ticket add-ons, premium upgrades, and insurance.
Responsibilities
- Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
- Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments
- Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
- Partner closely with Product to influence roadmap priorities and define business requirements
- Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
- Manage and mentor a small team to deliver high-impact insights and strategic recommendations
- Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
- Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics
Requirements
7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities
Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations
Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership
Willingness and ability to work from our Chicago office as needed
Qualifications
Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
Analytical Prowess: Get excited working with large data sets and be able to structure, high-quality analytical approaches to problem solving. Frame the analysis to frame the answer in a straightforward and effective manner
Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo
Persuasive Storyteller: Share plans and insights effectively and concisely via high-impact presentations to drive business strategy and change behavior
Collaborator: Communicate and collaborate cross-functionally across our team and a matrixed organization to help get buy-in and deliver key initiatives
Skills
Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities
Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations
Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership
Willingness and ability to work from our Chicago office as needed
Benefits & Perks
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
LIFE AT TICKETMASTER: We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.