Senior Manager, eCommerce Growth & Ancillary Revenue
About the role
The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across Ticketmaster's most important revenue streams. Reporting into the COO, this team is responsible for setting and executing the commercial vision behind high-impact areas of the business, including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities.
Responsibilities
- Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
- Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments
- Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
- Partner closely with Product to influence roadmap priorities and define business requirements
- Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
- Manage and mentor a small team to deliver high-impact insights and strategic recommendations
- Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
- Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics
Requirements
- 7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
- Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
- Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
- Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities
- Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations
- Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership
- Willingness and ability to work from our Chicago office as needed
Qualifications
- Passionate about live entertainment and the live events industry
- Experience in a similar role within a large-scale ticketing platform
- Ability to work in a fast-paced, dynamic environment
- Strong interpersonal and communication skills
Skills
- Strategic thinking and planning
- Data analysis and interpretation
- Collaboration and teamwork
- Project management
- Financial analysis and reporting
Benefits
Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER, and LIFE AT TICKETMASTER. These benefits include medical, vision, dental, and mental health benefits, free concert tickets, generous paid time off, and more.
Pay
Details on pay are not specified in the job posting.
Schedule
Details on schedule are not specified in the job posting.