Senior Manager, eCommerce Growth & Ancillary Revenue
About the role
The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across Ticketmaster's most important revenue streams. Reporting into the COO, this team is responsible for setting and executing the commercial vision behind high-impact areas of the business, including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities.
Responsibilities
- Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
- Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments
- Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
- Partner closely with Product to influence roadmap priorities and define business requirements
- Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
- Manage and mentor a small team to deliver high-impact insights and strategic recommendations
- Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
- Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics
Requirements
7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities
Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations
Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership
Willingness and ability to work from our Chicago office as needed
Qualifications
Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
Analytical Prowess: Get excited working with large data sets and be able to structure, high-quality analytical approaches to problem solving. Frame the analysis to frame the answer in a straightforward and effective manner
Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo
Persuasive Storyteller: Share plans and insights effectively and concisely via high-impact presentations to drive business strategy and change behavior
Collaborator: Communicate and collaborate cross-functionally across our team and a matrixed organization to help get buy-in and deliver key initiatives
Skills
- Strategic Planning
- Data Analysis
- Project Management
- Team Leadership
- Communication
- Financial Analysis
Benefits
Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
Wealth: 401(k) program with company match, stock reimbursement program
Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
LIFE AT TICKETMASTER: Volunteer time off, crowdfunding match
Pay
Commensurate with experience
Schedule
Full Time