Senior Manager, Ecommerce Fraud

Role Overview

The Senior Manager, Ecommerce Fraud safeguards the company's digital commerce and customer platforms by identifying, assessing, and mitigating risks such as account takeover, payment fraud, first-party abuse, and unauthorized access. This role owns and manages the fraud prevention roadmap—including detection capabilities, decisioning strategies, and enabling technologies—and leads cross-functional initiatives across Sales, Digital, Customer Care, Business Units, Finance, IT, Security, and Compliance. This position continuously refines fraud strategies through data-driven insights, testing, and performance analysis, balancing risk reduction with customer experience while establishing strong governance. Success is measured by reduced fraud losses, improved detection and response effectiveness, and increased customer trust in digital channels.

Duties & Responsibilities

• Own and evolve the end-to-end ecommerce fraud prevention strategy and roadmap across account takeover (ATO), payment fraud, first-party abuse, and emerging fraud threats
• Define fraud risk appetite, governance frameworks, and decisioning standards to ensure consistent, compliant, and audit-ready fraud controls
• Oversee fraud policies, rules, and detection logic to proactively identify and prevent fraudulent activity across the customer lifecycle
• Ensure alignment with regulatory requirements, card network rules, data privacy standards, and internal compliance policies
• Balance fraud prevention with customer experience, operational efficiency, and business impact through structured risk and cost-benefit analysis
• Lead and mentor a high-performing fraud team responsible for analyzing fraud signals and translating insights into scalable controls and policies
• Own or influence fraud detection capabilities, including decision engines, risk scoring, rules, models, and supporting technologies, including but not limited to Stripe Radar, Cybersource, etc.
• Partner with internal teams to develop, validate, and enhance predictive fraud models and detection frameworks
• Conduct deep-dive analysis of fraud trends, attack patterns, and anomalies to identify root causes and emerging threats
• Design and execute controlled experiments (e.g., A/B testing) to optimize fraud detection and minimize customer friction
• Identify and implement automation opportunities to improve detection speed, reduce manual review, and enhance decision accuracy
• Lead fraud incident response during large-scale attacks, including cross-functional coordination, root cause analysis, and post-incident remediation
• Ensure timely containment of fraud attacks, including escalation management, decisioning oversight, and operational coordination
• Conduct post-incident reviews to identify root causes, control gaps, and long-term remediation opportunities
• Oversee high-impact fraud cases and customer escalations, ensuring consistent, well-documented, and defensible decisions
• Partner closely with Sales, Customer Care, Business Units, Finance, IT, Security, Compliance, and Legal to strengthen fraud prevention and response capabilities
• Collaborate with external partners such as payment processors, card networks, and financial institutions as needed to manage fraud risk
• Align fraud strategy with broader business objectives, customer experience goals, and operational priorities
• Define and track fraud KPIs, including fraud loss rate, chargeback rate, detection accuracy, false positives, ATO rates, and operational efficiency metrics
• Monitor fraud performance and communicate key trends, risks, and insights to senior leadership with actionable recommendations
• Translate complex fraud data into clear business narratives that support strategic decision-making and prioritization

Experience & Qualifications

Education
Bachelor's Degree (or equivalent experience) in Mathematics, Risk Management, Statistics, Computer Science, or a related discipline. Master's Degree in Mathematics, Risk Management, Statistics, Computer Science, or a related discipline - Preferred.

Experience

• Minimum 8 years of experience in managing fraud prevention, detection, payment risks, or financial crimes
• Experience with Ecommerce and platform risk management
• Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements
• Minimum 3 years of people management experience
• Building and leading high-performing teams, fostering clarity, accountability, and resilience

Software/Technical Skills

• Strong understanding of account takeover risks, suspicious activity patterns, and fraud prevention methodologies
• Familiarity with industry-leading tools and third-party risk vendors for fraud detection and analysis
• Industry knowledge, experience and passion for fraud prevention, identity verification, or transaction risk logic
• Knowledge of Ecommerce Payment Systems (e.g., Salesforce Stripe)
• Knowledge of fraud prevention system resources (e.g., Radar)
• Knowledge of CRM systems

Other Skills/Knowledge/Abilities

• Ability to build trusting relationships with peers, teams, and leaders
• Ability to lead through influence, inspiration, experience, and collaboration
• Strong leadership skills and the ability to take initiative
• Excellent communication and presentation skills, with the ability to articulate complex data insights and risk strategies to diverse stakeholders and executives

Additional Details For This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager.

Pay

Base Salary
The targeted base salary range for this position is $95,000.00 - $115,000.00 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation
This position is eligible for a 20% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.

Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/