Ecommerce Fraud Manager

About the Role

The Ecommerce Fraud Manager develops, implements, and manages strategies to detect, prevent, and mitigate fraudulent activities across the company’s online sales channels. This role ensures transaction integrity, protects revenue, and safeguards customer trust through data analytics, fraud detection tools, and cross-functional collaboration.

Responsibilities

• Develop and maintain fraud prevention policies, procedures, and best practices for ecommerce transactions.
• Monitor real-time and post-transaction fraud detection systems to identify suspicious activity.
• Analyze fraud trends, patterns, and emerging threats to proactively adjust prevention strategies.
• Collaborate with IT, customer service, finance, and legal teams to investigate and resolve fraud cases.
• Manage relationships with third-party fraud detection vendors and payment processors.
• Conduct regular audits of ecommerce transactions and systems to ensure compliance with internal controls and regulatory requirements.
• Train and educate internal teams on fraud awareness and prevention techniques.
• Analyze and synthesize research findings into key insights for stakeholders.
• Lead incident response for significant fraud events, including root cause analysis and corrective actions.
• Stay current with industry developments, fraud schemes, and relevant legislation.
• Drive continuous process improvements and handle multiple priorities in a fast-paced environment.

Requirements

• Bachelor’s degree in Business, Finance, Risk Management, or related field (Master’s preferred).
• 5+ years of experience in ecommerce fraud prevention, risk management, eCommerce platforms, or related role.
• Strong knowledge of payment systems, chargeback processes, and fraud detection tools.
• Proficiency in data analysis and reporting (Excel, SQL, BI tools).
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Experience managing teams and projects in a fast-paced ecommerce environment.
• Strong organizational and project management skills.

Preferred Qualifications

• Exposure to Retail eCommerce/CNP environments.

Skills

• Attention to detail and accuracy
• Strategic thinking and proactive risk mitigation
• Ability to work under pressure and meet deadlines
• Ethical judgment and confidentiality
• Continuous learning mindset
• Excellent time management, able to work independently and prioritize

Pay

USD $103,500.00 - USD $172,500.00 per year.