Senior Manager, Ecommerce

Site Experience Strategy & Execution

• Own the E-commerce Calendar: Lead the planning and execution of the NA & APAC site content calendars, ensuring timely updates for new products, campaigns, and seasonal content across all European markets.
• Optimize the Shopper Funnel: Directly manage and optimize shopper journey elements, including category page layouts, landing page strategies, navigation, filtering, and cross-sell strategies to drive conversion and engagement.
• Partner on Content & Campaigns: Collaborate with Creative and Marketing teams to ensure content and storytelling align with promotional campaigns, brand tone, and seasonal themes.
• Lead Quality Assurance (QA): Lead the end-to-end QA process for all site updates and functionality across devices and regions, ensuring a seamless customer experience.

Team Leadership & Development

• Mentor and Coach: Manage and mentor a small, talented Ecommerce team based in Manila, actively supporting their growth and providing coaching on core Ecommerce principles.
• Develop Processes: Build clear and repeatable processes and documentation to drive efficiency, consistency, and a culture of operational excellence across the team and time zones.
• Foster a Culture of Ownership: Empower the team to take ownership of their work, grow their analytical skills, and contribute their best to business-critical projects.

Analytics & Optimization

• Inform Strategies: Use data to track site KPIs and generate actionable insights to inform optimization decisions and report on performance to stakeholders.
• Monitor Site Performance: Own the day-to-day monitoring of NA & APAC site performance and identifying tactical opportunities for improvement.

Orchestrate NA & APAC Growth

• Act as the primary point person for the seamless execution of our NA & APAC expansion plans, including support for B2B development and future new market expansion.

Qualifications

• Bachelor’s Degree or higher in Merchandising, Economics, General Business Management or equivalent
• Strong analytical skills with the ability to turn data into day-to-day actionable insights
• A "roll up your sleeves" attitude with a customer experience mindset and a passion for tactical site optimization and execution
• Proven ability to develop and mentor a team, ideally in a global context
• Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions

Benefits

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
• Up to $2,000 annual funding toward HSA accounts
• Medical, transit, dependent care FSA
• Infertility coverage offered on all medical plans
• Generous parental leave program and flexible return options
• Company-paid life and AD&D insurance
• Company-paid short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

Pay Range

$158,000 to $198,000