Senior Manager Digital Technologies

Essential Duties And Responsibilities

• Lead the global program digital commerce solutions, ensuring alignment with corporate strategy and regional business objectives.
• Serve as an internal advisor/consultant, sharing and deploying best practices related to global web presence, product and service positioning, digital commerce capabilities, and customer experience technologies.
• Collaborate with Sales, Marketing, Product Management, external design agencies, and regional business teams to ensure digital platforms accurately reflect brand and competitive positioning across global markets.
• Guide, manage, and deliver innovative web and digital commerce solutions—including products, services, and platform enhancements—to meet evolving global and regional needs.
• Develop dashboards and reporting frameworks that provide Sales, Marketing, and leadership with clear insights into web traffic analytics and performance, campaign ROI, customer behavior, and platform utilization.
• Provide strategic recommendations to improve revenue processes, customer experience, and operational efficiency through data, automation, and technology enhancements.
• Evaluate, design, and manage the enterprise digital solutions architecture across global web, mobile, and e-commerce platforms.
• Oversee infrastructure, hosting, web administration, content delivery, and the development of web applications—including online catalogs, configurators, shopping carts, collaboration tools, visualizers, and mobile applications.
• Ensure digital platforms integrate effectively with enterprise systems and support scalable, secure, customer-centric experiences.
• Develop project plans, define deliverables, and mobilize global and local resources—both internal and external—to drive successful execution.
• Oversee all phases of the project lifecycle from inception through deployment, including hand-off to business teams and long-term support.
• Identify risks, develop mitigation strategies, monitor progress, reallocate resources as needed, and ensure timely, high-quality delivery of project outcomes.
• Lead requirements gathering, process analysis, and system enhancements across digital platforms and sales/marketing technologies.
• Oversee application development, testing (unit, integration, UAT), data conversion, integration management, reporting, security/compliance, change management, and user training.
• Present program and initiative status to senior leadership, covering priorities, deliverables, risks, schedules, budgets, vendor performance, and technology decisions.
• Identify, engage, and manage external partners, including global and low-cost service providers, to support development, design, integration, and operational needs.
• Oversee vendor contracts, performance, and alignment with project and platform objectives.

KNOWLEDGE, SKILLS, And ABILITIES

• A hands-on doer capable of working in a fast-paced entrepreneurial culture
• A team player who can interrelate and operate effectively with peers and other associates
• An active listener with superior verbal and written communication skills
• Strong analytical and problem-solving skills
• A self-motivated, energetic, secure, well-grounded individual who possesses integrity and honesty and strives for excellence in all endeavors

Minimum Requirements

• Education: Bachelor Degree Required
• Experience: 10+ years Global experience: in addition to North America, experience in Europe is a Plus Managing and delivering global solution development initiatives and products Experience and expertise in the following products, technologies, and concepts: Web Technologies - Java, Akamai, Amazon Web Services, ATG, Magento, .Net, HTML5, XML, SEO, SEM, Social media, CMS AI Technologies – Generative AI, Intelligent Automation, Agentic AI will be preferred