Senior Manager, Digital Fulfillment

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out, or get a check-up – we invest in you so you can find your inspiration.

About the Role

The primary purpose of this role is to have single-threaded ownership of customer engagement for a digital business area, including complex, strategic initiatives that typically involve multiple work streams or functional groups. This includes responsibility for managing work streams end-to-end through the strategy, planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to an organizational function that plays an important role in moving digital commerce forward by driving ongoing improvements for increased digital sales, conversion, and customer lifetime value.

Responsibilities

• In conjunction with key cross-functional partners aligned to a workstream within the digital commerce business, design medium- and long-term strategy to grow customer engagement and sales on Lowes.com.
• Serve as a subject matter expert to support cross-functional business team needs.
• Influence leader decision-making by communicating effectively to more senior leaders at the Vice President level, providing insights, recommendations, and strategic direction.
• Implement processes to build a go-to-market strategy based on broad strategic direction.
• Lead the strategic vision and execution of digital business initiatives that drive revenue and increase market share.
• Develop new ways of working to implement and analyze digital commerce opportunities for the area of business to improve functionality and exceed customer expectations.
• Lead a team of high-functioning talent, who are responsible for analyzing multiple sources of data (e.g., sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
• Cultivate influential relationships with diverse project stakeholders on digital commerce business initiatives.
• Develop and communicate changes or improvements to the area of business, as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed.
• Teach business leaders, peers, and working teams about components and the importance of digital commerce.
• Provide leadership to a global team of 6-7 direct reports by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback, as well as meaningful developmental opportunities, and managing performance.
• Identify formal and informal training opportunities to develop technical skills for the individual and team.
• Build, update, and refresh processes and scorecards as the needs of the business evolve and change.
• Identify resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Operations, Computer Science, or related field (or equivalent years of experience in lieu of education requirement, if applicable).
• 8 years of relevant experience.
• 4 years of leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources.

Preferred Qualifications

• Master’s degree in Business Administration, Marketing, Operations, Computer Science, or related field.
• 4 years of managing a business segment in online-commerce, retail merchandising, or business operations.

Benefits

• 401k with up to 4.25% match.
• Discounted Employee Stock Purchase Plan (15% discount of strike price).
• Tuition-Free Education.
• 10-week Maternity/Parental Leave.
• 10% Associate Discount.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Pay

Pay Range: $116,400.00 - $194,500.00 annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.