Senior Manager Development Operations

About the role

This role is based at our corporate office in McLean, VA. As a Senior Manager, Development Operations, you will lead the Sales Analyst team and partner closely with our Developers to grow our managed and franchised hotel estate. Reporting to the VP Global Development Operations with a dotted line to the SVP Development US & Canada, you will track planning initiatives, leverage data to draft clear communications and presentations, and work on initiatives to secure deals and identify and close business performance gaps.

Responsibilities

• Lead a team of analysts who support new hotel project leads and pitches, including RFP support, lead generation and owner analysis, and delivering ad hoc analysis, reports, and visual presentations tailored to Developer needs.
• Partner with the Development Analytics and Strategy teams to support regional Development leaders in identifying and closing business performance gaps.
• Collaborate closely with the VP Global Development Operations to monitor rolling performance and recommend solutions to meet NUG goals.
• Support the VP Global Development Operations and the SVP Development US & Canada in tracking and executing key strategic initiatives and leading the creation of meeting agendas and follow-up deliverables.
• Collaborate with Developers, Development Analytics, Marketing, AD&C, and Strategy teams to shape and refine Development strategy.
• Partner with Developers globally to understand and proactively anticipate operational needs, delivering targeted support that enhances Development effectiveness.
• Foster alignment, communication, and team engagement with the Americas Development Leadership Team, VP Global Development Operations, and cross-functional stakeholders (e.g., Human Resources, Corporate Development, GBCS planning leads).

Projects

• Identify, execute, and track a lead generation strategy aligned with our Enterprise growth strategy and yearly goals.
• Create meeting agendas, communications, analyses, reports, and visual presentations that proactively meet Developer needs.
• Champion improvements for processes related to deal signing, cross-functional collaboration, and Development incentive goal setting.
• Plan and develop content for Leadership Team meetings, offsites, cross-functional initiatives, and follow-up action plans to drive focus and team alignment, including new team member onboarding.
• Collaborate closely with Development Marketing to maximize the power of our data and investments to generate results.

Requirements

• Seven (7) years of work experience in Hotel Development, Advanced Analytics, Reporting, Sales/RFPs, or a closely related field.
• Five (5) years of experience in strategy, analysis, or project management within the Real Estate or Hospitality Industry.
• Strong analytical skills using data to drive strategy and key decisions.
• High proficiency with Microsoft Excel and PowerPoint.
• Experience with Salesforce, STR, Costar, ArcGIS, Tableau, and complex databases.
• Travel up to 30%.
• Onsite in McLean, VA.

Qualifications

• BA/BS/Bachelor's Degree (preferred).
• Experience working in a heavily matrixed environment.
• A solid understanding of and passion for Development and the Hospitality industry.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP).
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services.
• Crisis concierge – Single point of contact for practical and emotional support during times of loss.
• Mental health resources – Free counseling and support through our Employee Assistance Program (EAP).
• Generous paid time off (PTO).
• Health & welfare benefits – Coverage for checkups, dental cleanings, new glasses, and more.
• Financial security – Retirement plans to help save for the future.

Benefits availability may vary depending on Team Member’s location and terms of employment.

Pay

The pay range for this role is $100,000 – $145,000 and is determined based on applicable and specialized experience and location. Eligible Team Members may participate in the Hilton Annual Incentive (Bonus) Plan.