Senior Manager, Data Operations & Governance

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Data Programs & Insights team sits at the heart of Salesforce's product data strategy, owning the operational and governance frameworks that power executive-level financial reporting across the entire product suite.

About The Team

The Data Programs & Insights team is the authoritative source for the product components of the company Accountability Performance Matrix (APM), the backbone of Salesforce's pipeline, ACV, AOV, and attrition reporting used in every executive review, product strategy discussion, and financial planning cycle. The team serves as the bridge between Product Strategy and Data Engineering, turning complex business needs into scalable data systems while overseeing governance of core product data across the organization.

Salesforce is undergoing a major data transformation to modernize data foundations, improve data quality, simplify revenue operations processes, rethink success metrics, and make data available in near real-time. This team has direct visibility into decisions shaping Salesforce's long-term data strategy and a hand in building the future state of operations.

Responsibilities

• Master Product Hierarchy & APM Governance
  • Own end-to-end APM data governance, including the Product and Industry dimensions, M&A-related data, and downstream impacts to dashboards and reporting tools.
  • Manage the full lifecycle of a multi-tier APM hierarchy from creation and validation to error resolution, evolving and automating legacy processes and leveraging AI to drive efficiency without sacrificing accuracy.
  • Partner with Data Engineering & Technology (DET) on custom SQL query updates and with the Finance Data Office (FiDO) to signal readiness for table updates and republishes as new logic is added.
  • Lead UAT and define structural design requirements needed to migrate all hierarchies and allocations into a new, business-user-friendly UI framework.
  • Serve as the formal Product approver for all Pricing and Packaging Operations cases, ensuring consistent data governance across all updates.
  • Drive change management to protect data integrity across quarterly and fiscal year transitions, keeping key partners (CSG, Finance, Sales, DET) informed of any changes.
• System-based Data Management & Forecast Alignment (Org62 CRM)
  • Define and maintain Product Allocation fields in Org62 CRM to support accurate ACV splits across products and accurate specialized seller forecasting & reporting.
  • Lead data execution for Product as part of the annual Go-For-Growth (G4G) process in partnership with Specialization Sales and Territory Ops—including user testing, approvals, and driving the multi-month effort to map new fiscal year APM changes across product and industry verticals.
• New Product Introduction & Complex Bundle Allocation
  • Ensure all new SKUs are properly positioned across multi-tiered product structures and correctly mapped at the time of each monthly product launch as part of the NPI process.

Requirements

• Education & Experience
  • Bachelor's degree in Business Analytics, Operations, Finance, or a related field.
  • 8+ years of experience in Business Operations, Sales Operations, or data governance.
• Technical Skills
  • Strong SQL and Snowflake skills required; comfortable working with complex data workflows, transformation logic, and large databases.
• Cross-Functional Leadership
  • Excellent communication and interpersonal skills with a proven ability to collaborate across Product, Data Engineering, and Finance in a fast-paced enterprise environment.
• Growth Mindset & Autonomy
  • Self-motivated and collaborative, with strong influencing skills, intellectual curiosity, and a willingness to approach problems with an open mind in a constantly evolving environment.

Preferred Qualifications

• 3+ years leading teams with a track record of successfully managing and scaling processes.
• Background in StratOps, Business Operations, or a Business Analyst role with exposure to complex data and systems.
• Familiarity with software revenue recognition principles and how CRM configurations connect to corporate finance requirements.
• Experience leading or partnering on a transition from manual tracking tools (e.g., Quip, Google Sheets) to automated, cloud-based data platforms.

Pay

The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $180,200 - $247,900 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.

Benefits

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and an employee stock purchasing program.

More details about company benefits can be found at Salesforce Benefits.