Senior Manager, Data Operations & Governance
About the role
The Data Programs & Insights team at Salesforce is seeking a Senior Manager, Data Operations & Governance to lead the APM governance function. This role is high-impact, cross-functional, and involves driving complex enterprise processes, steering cross-functional projects, and providing guidance across multiple teams.
Responsibilities
- Own end-to-end APM data governance, including the Product and Industry dimensions, M&A-related data, and downstream impacts to dashboards and reporting tools
- Manage the full lifecycle of a multi-tier APM hierarchy from creation and validation to error resolution, evolving and automating legacy processes and leveraging AI to drive efficiency without sacrificing accuracy
- Partner with DET on custom SQL query updates and with the Finance Data Office (FiDO) to signal readiness for table updates and republishes as new logic is added
- Lead UAT and define structural design requirements needed to migrate all hierarchies and allocations into a new, business-user-friendly UI framework
- Drive change management to protect data integrity across quarterly and fiscal year transitions, keeping key partners (CSG, Finance, Sales, DET) informed of any changes
- System-based Data management & Forecast Alignment (Org62 CRM): Define and maintain Product Allocation fields in Org62 CRM to support accurate ACV splits across products & accurate specialized seller forecasting & reporting
- Lead data execution for Product as a part of the annual Go-For-Growth (G4G) process in partnership with the Specialization Sales and Territory Ops — including user testing, approvals, and driving the multi-month effort to map new fiscal year APM changes across product and industry verticals
- New Product Introduction & Complex Bundle Allocation: Ensure all new SKUs are properly positioned across multi-tiered product structures and correctly mapped at the time of each monthly product launch
Requirements
- Bachelor's degree in Business Analytics, Operations, Finance, or a related field; 8+ years of experience in Business Operations, Sales Operations, or data governance
- Strong SQL and Snowflake skills required; comfortable working with complex data workflows, transformation logic, and large databases
- Excellent communication and interpersonal skills with a proven ability to collaborate across Product, Data Engineering, and Finance in a fast-paced enterprise environment
- Growth Mindset & Autonomy: Self-motivated and collaborative, with strong influencing skills, intellectual curiosity, and a willingness to approach problems with an open mind in a constantly evolving environment
Qualifications
- 3+ years leading teams with a track record of successfully managing and scaling processes
- Background in StratOps, Business Operations, or a Business Analyst role with exposure to complex data and systems
- Familiarity with software revenue recognition principles and how CRM configurations connect to corporate finance requirements
- Experience leading or partnering on a transition from manual tracking tools (e.g., Quip, Google Sheets) to automated, cloud-based data platforms
Skills
- Strong SQL and Snowflake skills required
- Comfortable working with complex data workflows, transformation logic, and large databases
Benefits
At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pay
The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually.
Schedule
Full-time position.