Senior Manager, Data Operations & Governance

About the role

The Data Programs & Insights team at Salesforce is seeking a Senior Manager, Data Operations & Governance to lead the APM governance function. This role will oversee the master product hierarchy and product allocations framework within the Accountability Performance Matrix (APM).

Responsibilities

• Own end-to-end APM data governance, including the Product and Industry dimensions, M&A-related data, and downstream impacts to dashboards and reporting tools.
• Manage the full lifecycle of a multi-tier APM hierarchy from creation and validation to error resolution, evolving and automating legacy processes and leveraging AI to drive efficiency without sacrificing accuracy.
• Partner with DET on custom SQL query updates and with the Finance Data Office (FiDO) to signal readiness for table updates and republishes as new logic is added.
• Serve as the formal Product approver for all Pricing and Packaging Operations cases, ensuring consistent data governance across all updates.
• Drive change management to protect data integrity across quarterly and fiscal year transitions, keeping key partners (CSG, Finance, Sales, DET) informed of any changes.
• Define and maintain Product Allocation fields in Org62 CRM to support accurate ACV splits across products & accurate specialized seller forecasting & reporting.
• Lead data execution for Product as a part of the annual Go-For-Growth (G4G) process in partnership with the Specialization Sales and Territory Ops — including user testing, approvals, and driving the multi-month effort to map new fiscal year APM changes across product and industry verticals.
• Ensure all new SKUs are properly positioned across multi-tiered product structures and correctly mapped at the time of each monthly product launch.

Requirements

• Bachelor's degree in Business Analytics, Operations, Finance, or a related field; 8+ years of experience in Business Operations, Sales Operations, or data governance.
• Strong SQL and Snowflake skills required; comfortable working with complex data workflows, transformation logic, and large databases.
• Excellent communication and interpersonal skills with a proven ability to collaborate across Product, Data Engineering, and Finance in a fast-paced enterprise environment.
• Growth Mindset & Autonomy: Self-motivated and collaborative, with strong influencing skills, intellectual curiosity, and a willingness to approach problems with an open mind in a constantly evolving environment.

Qualifications

• 3+ years leading teams with a track record of successfully managing and scaling processes.
• Background in StratOps, Business Operations, or a Business Analyst role with exposure to complex data and systems.
• Familiarity with software revenue recognition principles and how CRM configurations connect to corporate finance requirements.
• Experience leading or partnering on a transition from manual tracking tools (e.g., Quip, Google Sheets) to automated, cloud-based data platforms.

Skills

• Strong analytical and problem-solving skills.
• Ability to manage and scale complex processes.
• Experience with data governance and compliance.
• Knowledge of Salesforce products and CRM systems.

Benefits

At Salesforce, we offer a comprehensive benefits package that includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Learn more about our benefits at https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually.

Schedule

This is a full-time position.