Senior Manager, Data Center Facility Operations

About the Role

MSP-4 is Crusoe's 20 MW AI-optimized data center in Shakopee, MN, with planned expansion to 40 MW. We're looking for a Senior Manager, Facility Operations to own day-to-day critical infrastructure operations through this growth phase — someone who can run a tight, high-performing team today while building the staffing and operational model that scales cleanly as capacity doubles. This is a hands-on leadership role. You'll be accountable for uptime, safety, and operational excellence across electrical, mechanical, and controls systems supporting high-density AI compute, while also acting as the site's operational architect as MSP-4 grows.

Key Responsibilities

• Critical Facility Operations
  • Own 24/7 operational readiness of all critical infrastructure: electrical distribution (switchgear, UPS, generators, PDUs), mechanical systems (CRAH/CRAC, chillers, cooling towers, and liquid/direct-to-chip cooling as applicable to AI density loads), fire/life safety, and BMS/EPMS monitoring platforms.
  • Maintain and continuously improve Methods of Procedure (MOPs), Emergency Operating Procedures (EOPs), and Standard Operating Procedures (SOPs).
  • Drive root cause analysis and corrective action on any incidents or near-misses; own postmortems and track remediation to closure.
  • Manage preventive and predictive maintenance programs to maximize equipment reliability and minimize unplanned downtime.
• Team & Staffing Model
  • Build and manage a lean, cross-trained operations team (facility engineers, technicians) sized appropriately for a 20 MW site, with a clear plan to scale staffing, shift coverage, and skill sets as the site expands to 40 MW.
  • Define staffing ratios, shift structures, and on-call coverage models that balance cost efficiency with uptime risk.
  • Recruit, develop, and retain technical talent; identify cross-training opportunities to reduce reliance on specialized outside vendors where practical.
  • Manage relationships with subcontractors, vendors, and Critical Facility Managers (CFMs)/staffing partners as needed to supplement core staff.
• Capacity Expansion (20 MW → 40 MW)
  • Serve as the operations stakeholder in expansion planning — partner with Design, Construction, and Commissioning teams to ensure new capacity is integrated without disrupting live production load.
  • Support integrated systems testing (IST) and commissioning of new electrical/mechanical infrastructure.
  • Update staffing plans, spares strategy, and maintenance programs to reflect the expanded footprint.
• Safety & Compliance
  • Champion a zero-incident safety culture; ensure compliance with OSHA, NFPA 70E, and site-specific electrical safety programs (arc flash, LOTO, etc.).
  • Maintain compliance with local Shakopee/Minnesota code requirements, environmental permits, and any utility interconnection agreements tied to load growth.
• Reporting & Stakeholder Management
  • Own site-level KPIs: uptime/availability, PUE, MTTR/MTBF, PM completion rate, safety metrics.
  • Provide regular operational reporting to Crusoe's regional/corporate leadership.
  • Manage OpEx budget for the site, including labor, spares, contracts, and utilities.

Required Qualifications

• Minimum 5 years managing operations in a data center environment, including direct responsibility for critical infrastructure (electrical and mechanical systems).
• Demonstrated experience building, right-sizing, or optimizing a lean staffing model — including shift design, cross-training, and vendor/staff balance.
• Strong working knowledge of electrical distribution and mechanical cooling systems typical of enterprise/hyperscale/colocation data centers.
• Experience managing teams (direct reports and/or contracted staff) in a 24/7 operational environment.
• Working knowledge of BMS/EPMS/DCIM monitoring platforms.
• Familiarity with NFPA 70E, OSHA, and industry-standard safety programs.
• Strong incident management and root-cause-analysis discipline.
• Bachelor's degree in Electrical/Mechanical Engineering, Facilities Management, or equivalent experience.

Preferred Qualifications

• Experience with high-density AI/GPU compute environments, including liquid cooling or direct-to-chip cooling systems.
• Experience operating through a live capacity expansion or brownfield build-out (site growing in MW while remaining in production).
• Uptime Institute ATD/ADOS, CDCP/CDCS, or similar data center credential.
• Experience in the Upper Midwest utility/regulatory environment (Xcel Energy service territory knowledge a plus, given Shakopee's location).

Working Conditions

• On-site role at Crusoe's MSP-4 facility, Shakopee, MN.
• Must be available for on-call rotation and able to respond on-site during critical incidents.
• Data center environment: exposure to raised-floor mechanical/electrical rooms, generator yards, and elevated noise areas; PPE required in designated zones.

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location

Pay

• Compensation will be paid in the range of up to $175,000-190,000 + Bonus.
• Restricted Stock Units are included in all offers.
• Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.