Senior Manager Customer Sales & Service

About the role

SIXT is looking for a dynamic and experienced Senior Manager Customer Sales & Service to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you!

Responsibilities

• Oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality
• Recruit, train, develop, and lead a high-performing team focused on delivering premium customer service
• Partner with domestic and international teams to resolve complex customer issues effectively
• Manage escalated customer inquiries, ensuring prompt and satisfactory resolutions
• Implement strategies to improve call center performance, response times, operational efficiency, and customer satisfaction
• Maintain service excellence by aligning customer interactions with SIXT brand standards and continuous improvement initiatives

Requirements

• Bachelor's degree in Business Administration or a related field, or 5+ years of progressive contact center management experience
• Proven success leading call center or customer service operations, ideally within the rental car or travel industry; global experience is a plus

Skills

• Strong leadership skills with the ability to mentor, motivate, develop, and manage diverse teams effectively
• Excellent communication, problem-solving, and conflict-resolution skills
• Strong understanding of workforce management principles, contact center metrics, and data-driven performance optimization
• Strong organizational and time management skills with the ability to thrive in a fast-paced environment

Benefits

• Comprehensive Health Insurance: Access healthcare coverage including medical, dental, and vision, along with life insurance, critical illness, hospital indemnity, and pet insurance
• Paid Time Off & Sick Leave: Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
• Retirement Plan: Take advantage of our 401(k) retirement plan to help support your financial future
• Exclusive Employee Rentals: Enjoy special rental discounts for you, your friends, and your family
• Career Growth: Develop your career with opportunities for professional growth