Senior Manager, Customer Program Management– Datacenter Engineering and Operations

What You'll Be Doing

• Drive Cross-Functional Execution: Provide horizontal leadership across R&D, Project Management, and Operations teams to deliver complex programs, resolve high-priority customer concerns, and ensure global alignment on objectives.
• Act as a Trusted Partner to Internal R&D Customers: Build strong relationships with internal customers to understand operational and capacity needs and translate them into clear, actionable deployment and execution plans.
• Own Program Communication & Visibility: Develop and present executive-level updates, dashboards, and Quarterly Business Reviews (QBRs) to communicate program health, risks, and outcomes.
• Enable Strategic Alignment & Road Mapping: Facilitate customer discussions to align priorities and ensure initiatives support long-term business objectives.
• Optimize Capacity & Resource Planning: Build and manage resource models to forecast demand, prevent bottlenecks, and support large-scale infrastructure deployments.
• Lead Issue Management & Resolution: Intake, prioritize, and drive closure of customer-reported concerns, ensuring accountability and timely resolution across teams.

What We Need To See

• Bachelor’s in Computer Science, Engineering, or a related field, or equivalent experience.
• 10+ overall years of program/project management experience in the high-tech industry with a preferred focus on datacenter infrastructure.
• 4+ years leading or managing a team in the high-tech industry.
• A history of influencing decisions and coordinating teams in a cross-functional, multinational environment.
• Excellent communication, and interpersonal skills with the ability to prioritize issues and drive cross-functional alignment.

Ways To Stand Out From The Crowd

• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building supporting both internal and external customers.
• Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.
• Program Management certification / training is a plus.

Pay

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 240,000 USD - 379,500 USD.

Benefits

You will also be eligible for equity and benefits.