Senior Manager Court Operations

Location: Baltimore City Circuit Court, 300 N. Gay Street, Baltimore, MD 21202

Salary: $92,634

About the role

The Senior Manager directs the administrative and operational functions for the Juvenile Division in Baltimore City Circuit Court. This position assigns, directs, and evaluates the work of supervisory employees.

Responsibilities

• Analyzes administrative and departmental operations, makes recommendations for compliance with evolving rules and procedures, and seeks improvements for efficiency and effectiveness.
• Counsels and disciplines employees regarding failure to follow office policies or other inappropriate behavior, time and attendance abuses, and poor work quality or productivity; provides documentation for the personnel file, as necessary.
• Composes and reviews documentation of employee performance and ensures that documentation and feedback are provided to employees regarding performance, attendance, conduct, disciplinary actions, etc.
• Resolves conflicts as they arise with external stakeholders, employees, and the public.
• Maintains time and attendance reports of department supervisors, signs timesheets, and approves leave usage.
• Provides guidance on, and interpretation of, rules, regulations, and policies to ensure proper implementation and application.

Requirements

• Bachelor’s degree from an accredited college or university.
• Six years of work experience in court operations in a trial or appellate court in the United States, in the field of criminal justice, parole and probation, or legal or financial services, including five years of the aforementioned court experience.
• Three years supervising court staff (or a combination of two years supervisory experience plus one year of lead experience specifically within court operations).

Additional court work experience may be substituted on a year-for-year basis for up to four years of the required education. Successful completion of the Court Supervisor/Manager Certificate Program may substitute for one year of the required education. Successful completion of the Institute for Court Management Certification Program may substitute for up to two years of the required education.

Skills

Knowledge of:

• Maryland court policies and procedures, state and federal laws, and the required forms for the various types of court cases, and the implications each may have on the accounting operations of the court.
• Maryland Judiciary Human Resources policies and procedures.
• Maryland court electronic filing, case management, and data systems.
• Appeal practices and procedures.
• The principles of office management and supervision.

Skill in:

• Oral and written communication.
• Guiding employees in demanding situations.
• Interpersonal communication and interactions.
• Problem solving, prioritizing, scheduling, and decision making.
• Collaborative leadership.
• Analyzing information, problems, situations, practices, and procedures.

Ability to:

• Communicate clearly, tactfully, and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both orally and in writing.
• Apply job-related terminology, policies, procedures, regulations, and laws to define problems, collect and record data, establish facts, appropriately complete forms, and provide information to customers.
• Conduct research on, and problem solve for, complex issues, concerns, or challenging situations that may often arise.
• Plan, organize, assign, coordinate, supervise, and evaluate the work of a large staff performing diverse functions.
• Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.
• Recommend modifications to improve procedures and practices.

Physical Requirements

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Equipment, Machinery and Tools

• Computer
• Fax
• Copy Machine
• Printer
• Scanner
• Telephone

Software and Computer Skills

• Microsoft Office
• Outlook
• Enterprise Justice
• Zoom
• Adobe
• Teams

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Paid time off and paid holidays
• Tuition assistance
• Continuing education programs
• Employee assistance programs
• State Retirement and Pension plans

As a state employee, you may be required to file an annual Financial Disclosure with the State Ethics Commission.