SENIOR COURT OPERATIONS SPECIALIST

State of New Hampshire Job Posting Judicial Branch 9th Circuit Court Goffstown, NH Senior Court Operations Specialist Labor Grade:19 Salary Range Steps 1-5: $40,911.00-$49,374.00 Position #: CT9920198601 ASAP #: 3152/26-182 The State of New Hampshire, Judicial Branch, 9th Circuit Court, has a Full-Time vacancy for Senior Court Operations Spec ialist. This position is assigned to a 9-step pay scale. Hiring typically occurs within steps 1-5, depending on education and experience. Summary: The Senior Court Operations Specialist is an advanced-level professional position responsible for coordinating and overseeing complex court operations within the New Hampshire Judicial Branch. This role serves as a subject matter expert in case processing and court procedures, provides guidance to staff, and supports management in ensuring efficient, accurate, and consistent court operation. Minimum Qualifications Education and Experience: Graduation from high school or equivalentTwo (2) years of customer service experience, or court clerical, legal, with demonstrated responsibility in case processing or court operations or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities. Knowledge, Skills, and Abilities: Thorough knowledge of court operations, policies, and proceduresStrong organizational and time management skills with attention to detailExcellent written and verbal communication skillsAbility to analyze complex situations and make sound decisionsAbility to manage multiple priorities in a fast-paced environment Skilled in data entry and standard office software Preferred Qualifications: Experience within a court system, preferably in progressively responsible rolesStrong knowledge of court rules, legal terminology, and case management systemsDemonstrated ability to train, mentor, or lead staffExperience with data entry, reporting, or process improvement initiatives Work Environment: Office setting within a courthouse environmentFrequent interaction with the public, attorneys, and justice system partnersMay require occasional travel between court locations Other Requirements: Successful completion of a background check, including a criminal records check. Responsibilities: Oversee and coordinate daily court operations, ensuring compliance with court rules, policies, and proceduresProcess and review complex case filings, ensuring accuracy, completeness, and timelinessServe as a subject matter expert on case management systems, court procedures, and legal documentationProvide guidance, training, and support to Court Operations Specialists and clerical staffAssist in developing and implementing operational policies, procedures, and best practicesMonitor case flow and identify process improvement opportunities to enhance efficiency and service deliveryPrepare and analyze reports, statistical data, and operational metrics for management reviewCoordinate courtroom scheduling, calendars, and case assignmentsServe as a liaison with judges, attorneys, law enforcement, and the public on procedural mattersResolve escalated customer service issues and complex inquiriesAssist with special projects, system upgrades, and statewide initiatives Disclaimer Statement: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform tasks other than those specifically presented in this description. Compensation & Benefit Information:Compensation & Benefits | State of New Hampshire Agency Website For further information please contact Jennifer Zdon, Human Resources at Jzdon@courts.state.nh.us. EOE TDD Access: Relay NH 1-800-735-2964