Senior Manager, Corporate Operations

About the role

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. As the Senior Manager – Corporate Operations, you will play an important strategic role within our organization, focusing on direct P&L management, talent development, operational performance, and leading the Team USA training strategy.

Responsibilities

• (45%) Own the training strategy and execution of the market while managing and supporting MCO(s) and General Managers
  • Responsible for the training strategy and execution in the market, including Ops talent pipeline development, building the GM bench, AM certification verification, S2M attendees, and graduates
  • Partner with the market admin to publish the period training calendar each period
  • Responsible for the deployment of compliance training reporting, ensuring MCOs and GMs act on any gaps
  • Host instructor-led trainings such as orientation (AMO/GMO)
  • Responsible for verifying certifications are completed accurately prior to pushing a promotion through
  • Cascade information on new product/innovations and national calendar initiatives
  • Proactively anticipate and act on any business challenges within the business; provide recommendations on operational efficiencies and business opportunities
  • Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed
  • Ensure all personnel and stores have appropriate tools to operate the business
  • Support all National calendar and innovation initiatives to ensure implementation by providing direction to MCOs
  • Address all problems/issues in a timely manner and identify opportunities for improvement
  • Ensure all team members follow safety and security protocols
  • Attend General Manager team meetings as needed to coach, train, and develop
• (30%) Achieve Operational Excellence
  • Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systems
  • Provide direction on company, market, and area goals; partner with MCO(s) to set goals and develop specific tactics to hit those goals
  • Support any National calendar initiatives that drive strategic sales to the market
  • Reinforce execution of key Domino’s Pizza and Team USA policies and standard operating procedures
  • Hold MCOs and GMs accountable to executing action plans, track progress, and promote a sense of urgency
  • Partner with field support resources to address gaps when needed
  • Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
• (15%) Develop Talent
  • Recruit, manage, and develop a strong team capable of meeting business objectives
  • Develop professional and beneficial relationships with peers in other areas of the organization
  • Create action plans and provide constructive feedback to develop Team Members
  • Conduct semi-annual performance appraisals with direct report(s)
  • Develop the team through quarterly individual development plan meetings
  • Provide appropriate levels of Team Member recognition and motivation
• (10%) Drive EBITDA Performance
  • Lead P&L reviews and quarterly business reviews with GMs, MCOs, and DCO
  • Identify under-performing stores and partner with MCO to develop a plan of action
  • Develop strategy to meet sales goals
  • Analyze and track key financial/operational data to derive meaningful business insights
  • Surpass EBITDA budget for assigned stores through development and execution of store-level profitability tactics
  • Work with the DCOs to exceed the EBITDA budget set for the market

Requirements

• 5-7+ years of Domino’s operational experience
• Multi-unit management experience
• Bachelor’s degree or equivalent experience preferred
• Minimum 5 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Thorough understanding of Domino’s Pizza or equivalent restaurant standards
• Ability to read financial statements and strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to multi-unit leaders and store management
• Ability to plan and conduct effective meetings
• Experience in working independently with a result orientation
• Excellent oral and written communication skills including public speaking
• Strong organizational skills
• Ability to use the Microsoft Office suite

Benefits

• Paid holidays and vacation
• Medical, dental, and vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus