Senior Manager, Controls & Governance

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Responsibilities

• Build the Controls Engine for OSP Delivery
• Arcitect and implement governance and controls frameworks supporting fiber construction programs
• Create operational guardrails ensuring consistency across markets and teams
• Create scalable mechanisms to monitor schedule, cost, quality, and execution health
• Identify systemic risk patterns and implement preventative controls
• Drive accountability and performance discipline across project teams

Leadership & People Management

• Build and manage a team of nine control PMs
• Define team structure, roles, and capabilities required to support expanding OSP programs
• Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function
• Establish and scale a high-performing Controls & Governance function aligned to business growth
• Actively mentor team members, strengthening both technical capabilities and business judgment
• Foster critical thinking, problem-solving, and systems-level ownership across the team
• Continuously evolve team capabilities as systems, scale, and complexity increase
• Encourage knowledge sharing and standardization across regions and programs

Data Into Decision Power

• Design powerful/flexible dashboards providing real-time performance visibility
• Translate complex operational data into clear insights and actions
• Establish KPI frameworks measuring true delivery health
• Enable leadership to identify risk, delays, and execution gaps quickly
• Build reporting structures eliminating manual data inconsistencies
• Standardize How Work Gets Done
• Drive consistent PMO workflows across the OSP lifecycle
• Implement scalable templates, tools, and operating procedures
• Reduce cycle time and rework through smarter process design
• Ensure field execution and system workflows remain aligned
• Lead change management tied to governance improvements
• Operate as a Cross-Functional Force Multiplier
• Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems
• Align operational execution with reporting and system capabilities
• Lead structured working sessions to close process and visibility gaps
• Influence across multiple teams and leadership levels
• Continuously Raise the Bar
• Mature governance models as scale increases
• Identify automation opportunities and eliminate manual dependencies
• Implement feedback loops refining tools and workflows
• Build a culture of transparency and accountability
• Set the standard for operational excellence

Required Experience

• Minimum of ten (10) years in networking, telecom, fiber construction, infrastructure deployment, and/or PMO environments
• Minimum of five (5) years in senior program, operations, or governance leadership roles
• Advanced expertise in Excel/Google Sheets and performance reporting
• Strong executive communication and stakeholder influence skills
• Deep familiarity with OSP fiber construction, and/or ISP networking delivery models
• Experience with Salesforce, Sitetracker, or similar platforms
• Background in PMO transformation or operational excellence
• Experience building dashboards/reporting ecosystems from the ground up
• Leverage Lean or Six Sigma experience