Senior Manager-Control Management

Responsibilities

• Provide additional identification of risks throughout business processes and systems (along with business process owners)
• Facilitate BUs in their risk assessments performance (e.g., Risk & Control Self Assessments (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)
• Manage control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events to senior management, to facilitate informed decision-making
• Manage categorization of controls and map against risks and processes (e.g., cross-BU process-control mapping)
• Advise BU with identification of risks and spotting areas where product changes or improved controls may be required
• Support risk management practices within the business
• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

About the Role

The U.S. Consumer Services Governance & Control Risk Identification and Assessment team partners with GABM to identify, assess, mitigate, and report risks across business unit processes. This work ensures compliance with regulatory requirements and Amex policies while strengthening the business unit’s resilience through a clear and consistent approach to managing inherent and residual risk.

Benefits

At American Express, we offer a comprehensive suite of benefits designed to support your holistic well-being and career growth. These include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.