Senior Manager, Consumer Communications

About the role

The Senior Manager, Consumer Communications is responsible for overseeing all inbound and outbound communications across a portfolio of brands. This includes organic social media, influencer strategy, community management, consumer care, and earned media, as well as providing on-going thought leadership in the space. This role develops and leads communication strategies that strengthen brand relevance, cultural connection, and consumer engagement, working closely with brand marketing, social, media, legal, and agency partners. The Senior Manager, Consumer Communications is highly collaborative, entrepreneurial, and executes with excellence while actively contributing to team culture and development.

Accountabilities

• Own and oversee all inbound and outbound communications across assigned brands, including organic social, influencer, community management, consumer care, and earned media
• Develop and execute social and communications strategies that align to broader brand and business priorities
• Drive start‑to‑finish accountability for communications initiatives—from strategy and briefing through execution, optimization, and performance reporting
• Lead influencer strategy and activation, partnering with agencies and internal teams (without direct contract management)
• Oversee community management and consumer care standards, ensuring timely, on‑brand responses and clear reporting
• Guide earned media and thought‑leadership efforts in partnership with PR and communications stakeholders
• Manage agency and partner relationships, including briefing, feedback, performance oversight, and budget stewardship
• Track performance across social, influencer, and earned media, using insights to optimize engagement and growth
• Support brand act planning and execution, ensuring communications are fully integrated and activated with excellence
• Manage and develop two direct reports, fostering a high‑performing, collaborative team

Key Metrics & Financial Targets

• Volume & Sales
• Brand Health
• Earned media placements
• Earned impressions
• Influencer content engagement
• Organic social channel growth

Ownership & Influence

Own: Cross Channel Communications Planning & Execution across earned media, influencer, organic social channels

Influence: Consumer Communications, Shopper Marketing, Media Planning, Regional Marketing, DCOE, Brand Marketing

Veto: Social Media Content, Influencer Partnerships, Earned Media Opportunities

Critical Stakeholders & Relationships

• Brand Marketing
• Consumer Communication/Media
• Global Marketing
• Regional Marketing Team
• Community Management
• Media
• Loyalty/Rewards Programming

Qualifications, Education, & Experience

• Bachelor's Degree & minimum of 7 years of relevant Communications experience, preferably within Alc/Bev or CPG
• Experience working in a fast-moving, explosive-growth global brand

Skills Needed To Be Successful

• Strong leadership skills and ability to take full ownership of program workstreams from start to finish
• Collaborative team player who works effectively across various business stakeholders

Pay

Competitive annual salary $114,000 - $143,000 in Chicago, IL

Benefits

• Bonus plan designed to recognize company performance and individual contributions
• Comprehensive health and welfare benefits
• Company matching 401(k) contributions
• Paid time off including annual leave, paid sick time and holidays
• Extensive opportunities for training, development, and career growth