Senior Manager, Commercial Services – Diagnostics

Responsibilities

• Own end-to-end strategy development for Virtuox services, including vision setting, opportunity assessment, and roadmap creation.
• Translate strategic direction into operational plans and workflows for assigned service domains.
• Lead prioritized pilots design, implementation, and iteration to validate service concepts and prepare for scale.
• Own daily execution of service pilots, ensuring delivery against performance targets and timelines.
• Partner with tech and data teams to implement AI-powered and automated tools that improve service workflows.
• Collaborate with Product Management, Commercial, Marketing, and Data/Tech teams to align service initiatives with broader business goals and deliver executional excellence.
• Manage day-to-day pilot operations, ensuring delivery against KPIs, timelines, and business outcomes.
• Support service monetization strategy through business case development and value modeling.
• Conduct competitive analysis and user research to inform service differentiation.
• With product and operational counterparts, identify and implement opportunities for digital automation, AI-powered features, and process optimization.
• Ensure compliance with global regulatory and data privacy standards.

Qualifications

• 7+ years of experience in healthcare services, product operations, service strategy, or customer experience roles.
• Strong track record of leading strategic initiatives from ideation through execution and scale.
• Demonstrated ability to lead service development and transformation initiatives from concept through pilot and early scale, balancing vision with operational discipline.
• Proven success in designing, launching, and managing pilots with measurable impact, and translating results into scalable service models.
• Analytics and data acumen – Skilled at using data to inform service design, monitor performance, and continuously optimize operations and outcomes.
• Cross-Functional Leadership – Skilled in aligning with Product, Marketing, Market Access, and Revenue teams to deliver integrated service solutions in complex stakeholder environments.
• Digital Health Familiarity – Experience working with or alongside digital platforms, automation, or AI-based service tools, especially in regulated healthcare settings.
• Commercial Acumen – Able to define business cases, assess value levers, and support monetization strategies for service initiatives.
• Mindsets & Behaviors: Strategic Ownership, Collaborative Leadership, Customer Obsession, Accountability, Curiosity & Openness, Data acumen.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.