Senior Manager, Commercial Capabilities

About the role

The Senior Manager, Commercial Capabilities is a strategic and hands-on leader who will combine commercial operations expertise, technology leadership, and process improvement to drive measurable business impact. This role involves leading the management and continuous improvement of commercial systems, ensuring technology platforms effectively support business growth.

Responsibilities

• Lead the management and continuous improvement of commercial systems, ensuring technology platforms effectively support business growth.
• Support and execute the commercial systems roadmap, including CRM platforms and other tools that enhance sales and operational effectiveness.
• Partner with commercial strategy, revenue management, sales leadership, and cross-functional teams to translate business requirements into practical technology solutions.
• Evaluate technology investments through build-versus-buy assessments and provide recommendations to leadership.
• Manage Salesforce platform development, configuration, optimization, documentation, and adoption initiatives.
• Lead requirements gathering, solution design, user story creation, testing processes, and release management for Salesforce projects.
• Ensure strong integrations between CRM platforms and connected systems such as ERP, analytics platforms, and data environments.
• Develop and maintain an AI roadmap for commercial teams, identifying opportunities such as account prioritization, sales coaching, forecasting, reporting, and content generation.
• Partner with technology and data teams to evaluate AI solutions, manage pilots, and support responsible adoption across commercial functions.
• Lead and mentor a small team of administrators and systems professionals while coordinating external technology partners.
• Manage project timelines, budgets, priorities, and delivery outcomes across multiple technology initiatives.

Requirements

• Experience managing commercial systems, CRM platforms, or enterprise applications with a strong understanding of business workflows.
• Strong process design capabilities with the ability to map, improve, and scale operational processes across organizations.
• Experience leading technology projects, defining requirements, and collaborating with technical teams or external vendors.
• Holds a bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related fields, with advanced degrees being a plus.
• Hands-on knowledge of Salesforce administration, optimization, and platform-level decision-making is strongly preferred.
• Familiarity with ERP systems such as SAP, Oracle, or NetSuite, as well as enterprise integrations and data workflows.
• Experience developing or supporting full-stack or enterprise applications is valuable for candidates with a technical background.
• Proven ability to manage multiple technology initiatives while maintaining timelines, budgets, and quality standards.
• Strong stakeholder management skills, including experience partnering with senior executives and business leaders.
• Excellent written, verbal, and presentation skills with strong attention to detail.
• Comfortable working in ambiguous, fast-changing environments and creating structure where needed.
• Salesforce certification is strongly preferred.

Benefits

• Competitive salary depending on location and experience.
• Tier 1 locations: $144,000-$180,000 USDTier 2 locations: $131,000-$164,000 USDTier 3 locations: $123,000-$154,000 USDTier 4 locations: $122,000-$152,000 USD
• Performance-based bonuses and equity opportunities.
• Comprehensive medical, dental, vision, disability, and life insurance coverage.
• 401(k) retirement plan with company matching.
• Family support, wellness programs, legal assistance, and employee assistance benefits.
• Cell phone subsidy and commuter benefits.
• Product discounts and employee perks.
• Remote work flexibility within the United States.
• Opportunity to work with talented teams and contribute to meaningful technology-driven initiatives.
• Career growth opportunities within an innovative and rapidly evolving environment.