Senior Manager, Client Implementation

How Will You Make An Impact

• Lead a team of implementation consultants and leads, setting performance expectations and managing against annual functional goals.
• Develop and execute implementation capacity plans that anticipate client demand and align staffing to strategic priorities.
• Partner with directors on implementation methodology, escalation management, and cross-functional coordination.
• Drive quality and consistency across client implementations, identifying systemic issues and leading corrective action.
• Coach and develop senior implementation professionals, building functional expertise and readiness for advancement.
• Represent the implementation team in cross-functional forums, managing dependencies with sales, clinical, and product teams.
• Contribute to the development of implementation standards, training programs, and onboarding processes.

Requirements

• Experience leading a team of implementation consultants and leads.
• Proven ability to develop and execute implementation capacity plans.
• Strong partnership skills with directors on implementation methodology, escalation management, and cross-functional coordination.
• Effective problem-solving and corrective action leadership in client implementations.
• Ability to coach and develop senior implementation professionals.
• Experience representing the implementation team in cross-functional forums.
• Experience in developing implementation standards, training programs, and onboarding processes.

Compensation

$119,312.00 to $178,968.00