Senior Manager, Client Onboarding and Implementation

About the role

As an Onboarding and Implementation Manager at Vetcove, you'll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform. You'll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success.

Responsibilities

• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery
• Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution
• Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience
• Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities
• Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed
• Build, refine, and scale project management processes, templates, and tooling used across the team
• Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment
• Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

Requirements

• Bachelor's degree
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role
• Proven experience leading and developing high-performing teams in a fast-paced environment
• Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements
• Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders
• Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Willingness to travel to client sites as needed (up to 10–15%)

Qualifications

• Experience in veterinary healthcare or related field is a plus but not required

Skills

• Project management
• Team leadership
• Client relationship management
• Technical expertise

Benefits

• 100% remote within the US
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Pay

The typical base pay range for this role across the U.S. is: $75,000/year - $140,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $80,000 - $110,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Schedule

Full-time roles

Application Instructions

To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an ongoing basis. Please note we are unable to sponsor work visas at this time.