Senior Manager, Claims

We need to output HTML fragment with sections: About the role? The posting includes description about company, but we need to follow rules: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID/requisition numbers as headings. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. We have salary range: $72,500 - $108,800. So we can include Pay section. Benefits: The posting mentions benefits: generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. 401(k) employer match, stock purchase options, employer-funded retirement account. Also flexible inclusive collaborative work environment, recognition. So we can include Benefits section. Schedule: The posting mentions hybrid work model: expected to be present in office at least 2 days per week. That's schedule info. So we can include Schedule section. Responsibilities: The "What you will do:" list. That is responsibilities. Requirements/Qualifications/Skills: The "What you need to succeed:" list includes many items. Could split into Requirements (experience, licenses), Skills (technical, communication, etc). But we need to decide sections. The instruction: Prefer a few substantive sections over many thin ones. We could combine Requirements and Skills into one "Requirements" or "Qualifications". But we have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include based on content. We have About the role: Could be the introductory paragraph about Sun Life and the role overview. The posting includes: "Sun Life embraces a hybrid work model..." and "The Opportunity The Senior Manager, Life & Disability Claims is part of the Claims Management Team..." That's like about the role. So we can have About the role section with that prose. Responsibilities: The "What you will do:" bullet list. Requirements: Could include experience, licenses, education? The posting mentions: "Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy", "minimum of 5 years progressively responsible disability claims experience", "continuing education requirements to maintain license". Also maybe "Ability to work with a diverse group of people". That's more skill. But we can put experience and licensing under Requirements. Qualifications: Could include education? Not explicitly mentioned. Could skip Qualifications if no specific content. Skills: The list of abilities: technical proficiency, leadership, training, feedback, interpreting policy, analytical, communication, mathematical, interpersonal, negotiation, conflict management, presentation, self-directed, detail oriented, organized, multi-task, time management, computer skills, ability to work with others. That's many skills. We need to avoid filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, accommodation, privacy policy, etc. Remove those lines. We must preserve all substantive information. So we need to include all the bullet points from "What you will do:" and "What you need to succeed:" and the benefits description, schedule, pay. We must not invent or summarize away detail. So we need to keep each bullet point as separate

items. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Company description: "Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities." That's about the company. Could be part of About the role. Then: "Job Description: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. The Opportunity The Senior Manager, Life & Disability Claims is part of the Claims Management Team and is responsible for the successful management of the day-to-day operations of our Long Term Disability claims team, as well as fostering client relations and ensuring the accurate risk management of disability claims." That's also about role. We'll combine into About the role paragraph(s). We'll keep as

maybe multiple paragraphs. Then Responsibilities: list from "What you will do:" includes many items separated by line breaks. Let's capture each bullet: - Leads, manages, hires, trains, retains and motivates a team of claims professionals capable of and committed to providing exceptional service to clients, claimants and internal DRMS partners - Ensures the team operation is efficient, effective and in compliance with all federal and state requirements - Evaluates the team plan for continual improvement of the efficiency and effectiveness of the group and provides individuals with professional and personal growth- - Develops and fosters excellent relationships with clients - Collaborate with internal and external partners regarding the profitability of clients’ blocks of business - Ensures client complaints/issues are addressed promptly and in accordance with service standards - Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly - Participates in the development and communication of internal policies, procedures and systems - Supports technological initiatives for the enhancement and efficiency of the claims management process - Supports and executes claim management initiatives - Conducts internal and external training sessions - Conducts internal and external claim audits- - Participates in new client prospecting and implementation - Completes continuing education requirements to maintain license - Participates in industry meetings - Participates in product development and product enhancement- - Other duties and responsibilities as assigned Note some have trailing hyphens; we keep as is. Now Requirements: from "What you need to succeed:" we need to extract items that are about experience, licensing, etc. Let's list all items: - Ability to work with a diverse group of people - Technically proficient in disability products and claims, with a minimum of 5 years progressively responsible disability claims experience - Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy - Demonstrated leadership qualities, prior management experience a plus - Proven ability to train and motivate employees - Demonstrated ability and willingness to give candid and meaningful feedback - Expert technical ability in interpreting and communicating disability policy/contract language - Exposure to multiple and complex disability claims issues with demonstrated experience in generating, selecting and implementing solutions to resolve those issues - Knowledge of Federal, State and local regulations relating to disability - Excellent analytical, critical thinking, problem solving and decision-making skills - Excellent verbal communication skills, with the ability to be both pleasant and professional - Ability to represent FullscopeRMS and clients effectively - Strong written communication skills - Solid mathematical skills - Strong interpersonal and customer service skills - Ability to be flexible and open minded to change and new ideas - Confidentiality, discretion and tact are paramount - Solid negotiation skills - Ability to manage conflict comfortably and effectively - Small and large group presentation skills - Ability to work in a self-directed manner, and initiating and prioritizing regular work duties and projects - Detail oriented, organized, the ability to multi-task, and strong time management skills with the ability to meet deadlines and respond to unexpected requests in a prompt manner - Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems - Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom FullscopeRMS does business We could split: Requirements: experience, licensing, maybe education (none). Skills: the rest. But we need to avoid thin sections. Could combine Requirements and Skills into one "Requirements" section with all items. However the instruction says we can use headings like Requirements, Qualifications, Skills. We could have Requirements (experience, licensing) and Skills (the rest). That seems reasonable. Qualifications: maybe we could include education? Not present. Could skip Qualifications. Benefits: list from benefits paragraph: "generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row." We need to keep substantive info. So we can list benefits as bullet list. Pay: Salary range: $72,500 - $108,800. Also mention discretionary annual incentive award based on individual and business performance. So we include that. Schedule: hybrid work model, expected to be present in office at least 2 days per week. Now we must remove boilerplate: lines about accommodation, privacy policy, lie detector, EEO, etc. Also "Job Category: Claims - Life & Disability Posting End Date: 20/10/2026" maybe we can drop as metadata? The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

or drop it. So we could drop that line entirely or put in a short p. Probably drop it. Also "Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities." appears twice; we can keep once. Now produce HTML. Structure:

About the role

... (company description + hybrid work model + opportunity)

Responsibilities

• ...
...

Requirements

• Technically proficient in disability products and claims, with a minimum of 5 years progressively responsible disability claims experience
• Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy

Skills

• Ability to work with a diverse group of people
• Demonstrated leadership qualities, prior management experience a plus
• Proven ability to train and motivate employees
• Demonstrated ability and willingness to give candid and meaningful feedback
• Expert technical ability in interpreting and communicating disability policy/contract language
• Exposure to multiple and complex disability claims issues with demonstrated experience in generating, selecting and implementing solutions to resolve those issues
• Knowledge of Federal, State and local regulations relating to disability
• Excellent analytical