Senior Manager, CEC OnSite Operations

Key Responsibilities

• Develops and owns the overall CEC strategy as business needs evolve.
• Manages day-to-day operations of assigned events, ensuring meeting objectives and requests are met in a timely and efficient manner.
• Manages the overall CEC event calendar, venue logistics, and scheduling of meetings.
• Buils and fosters relationships with key internal stakeholders across segment, brand, and category teams to understand goals and expectations for each engagement.
• Develops and manages timelines of deliverables for all CEC engagements.
• Identifies underperforming events, changes approach based on results, drives continuous improvement.
• Serves as liaison with Building Operations personnel; executes risk assessment and crisis management strategies in compliance with applicable regulations and building codes.

Site Management

• Manages the process to update building vignettes and relocate categories based on Nexus Director recommendations; coordinates with Facilities/Real Estate for structural changes.
• Commissions maintenance and repair work; builds and fosters the relationship with site IT.
• Compiles meeting and operations expenses; generates monthly CEC expense reports for the Nexus Director and provides input for the annual budget.
• Maintains detailed inventory of all products by brand and category at the CEC; manages appropriate disposal of damaged prototypes and innovation samples.
• Cohorts bi-annual physical inventory counts (product and CEC-owned props/materials) with the Marketing Operations Team and Events Manager.
• Serves as liaison with Building Operations personnel; executes risk assessment and crisis management strategies in compliance with applicable regulations and building codes.

Event Management

• Helps coordinate vignette setup based on meeting objectives and channel strategy; ensures meeting spaces are fully set and prepared as requested by the engagement point person.
• Takes established event plans and ensures full execution; manages overall day-to-day event operations in collaboration with CEC Associate Manager.
• Manages identification, recommendation, and scheduling of catering, transportation, and other event needs; determines whether internal or external resources are required for sample packing.
• Affords assistance, coordination, and supervision of setup, execution, and breakdown of meetings; ensures samples and required resources are approved and received on time.
• Administers post-event customer survey evaluations; photographs and archives vignettes and lobby for each event; ensures final copies of documents are saved to Teams (lobby slides, meeting presentations, sample trackers).
• May assist with supporting sales meetings and events for the company and/or sales teams as needed.

Budget Management

• Manages and tracks expenses per meeting in accordance with per-meeting spend guidelines from the Nexus Director.
• Provides data and input to assist in budget development and management; adheres to the set budget for all meetings.
• Tracks return on investment for CEC events.

Performance Measures

• Budget adherence
• Post-event survey results
• Business feedback from customers and internal stakeholders

Key Internal Stakeholders

• Sales Teams
• Category Development
• Ecommerce
• Market Development & Planning
• Sales Operations

Qualifications

• Superior communication, interpersonal, organizational, and problem-solving skills.
• Exercises sound, independent judgment and appropriate decision-making in complex, fast-paced environments.
• Proficient in Microsoft Windows suite, specifically Excel and PowerPoint.
• Superior event planning and management skills with demonstrated ability to execute large-scale, multi-stakeholder engagements.
• Previous experience managing a customer experience center is a strong plus.
• Adept at creative thinking and problem solving; strong ability to multitask and remain flexible under complex or ambiguous scenarios.
• Self-starter with a bias toward action; proactively identifies issues or conflicts and drives resolution.

Pay

The New Jersey base pay range for this position is from $145,800 to $218,000. Salary will be based on prior experience related to the skills required for this position.

Schedule

N/A