Senior CERIS Ops Manager

Essential Functions And Responsibilities

• Ensure timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
• Responsible for directing a designated group of employees in their day-to-day operations
• Responsible for monitoring quality control of results per employee as well as the entire unit overall
• Responsible for ensuring Metrics are in compliance daily
• Responsible for tracking and reporting of department metrics to Director of Operations on a monthly basis or as required
• Handles scheduling and monitoring of staff’s attendance
• Ensures timely distribution of claims to designated staff to meet Client SLA’s
• Responsible for human resources matters directly related to department supervised. I.e. Interviewing, Hiring, Training and addressing personnel issues. Reports any issues to Operations Manager when necessary
• Responsible for ensuring evaluations are completely on time
• Requires regular and consistent attendance in house
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Maintain HIPAA compliance policies
• May be required to travel overnight and attend meetings
• Performs daily, weekly, monthly reviews of various reports, invoices, logs and expenses

Knowledge & Skills

• Must have good computer and analytical skills
• Proficient in Microsoft Office suite, mainly Outlook, Excel, Word
• Good organizational skills and ability to multitask
• Detail Oriented
• The ability to work independently, as well as, with a team
• The ability to work in a fast paced/production based environment
• Effective communication with others

Education / Experience

• Associates degree, national certification or equivalent
• Minimum 5 years office experience
• Previous Supervisory experience preferred