Senior Manager, Carrier Strategy & Performance

About the role

Veho is a logistics company aiming to simplify shopping, shipping, and returns for both brands and consumers. We provide a modern, end-to-end logistics system that integrates seamlessly with ecommerce businesses. Our clients include major brands like Hello Fresh, Zara, Macy's, and Sephora. We prioritize a performance-driven culture where employees can grow and contribute meaningfully.

Responsibilities

• Strategically source and onboard a diverse portfolio of carriers, brokers, and logistics vendors.
• Design and manage sophisticated routing and capacity plans to ensure seamless package flow across a growing network.
• Drive vendor and carrier accountability through a Performance Management Framework, tracking KPIs including On-Time Performance (OTP).
• Facilitate Monthly and Quarterly Business Reviews (MBRs/QBRs) with key vendors and carriers to discuss performance trends, address service failures, and align on future growth.
• Proactively identify and resolve "at-risk" segments within the transportation strategy, performing root-cause analysis and implementing timely resolutions.
• Oversee a rigorous vetting process to ensure all partners meet safety, security, and insurance requirements.
• Build a comprehensive partner database for competitive bidding (RFPs) and ensure transportation options maintain high service reliability and performance standards.
• Partner with Ground Ops, Finance, and Expansion teams to align vendor capabilities and carrier capacity with real-time customer needs.

Requirements

• 7+ years of hands-on experience in logistics, focusing on carrier procurement, vendor management, and contract negotiation.
• Proven track record of developing comprehensive scorecards and managing underperforming partners through formal contract performance reviews.
• Experience designing and implementing multi-complex transportation strategies that integrate various tiers of providers and service levels to optimize a national footprint.
• Expertise in sourcing, vetting, and high-stakes rate negotiations across a diverse range of service models and logistics vendors.
• Deep understanding of DOT regulations, safety ratings, and insurance requirements (Cargo, GL, Auto) for both carriers and brokers.
• Advanced skills in Google Sheets/Excel to perform "Deep Dives" into network-level data, vendor spend, and service trends.
• Leadership experience in leading and developing a team of specialists focused on network health.

Qualifications

• Strong analytical skills with the ability to interpret and analyze complex data sets.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Passion for logistics and a commitment to excellence in customer service.

Skills

• Strategic thinking and problem-solving skills.
• Highly organized and detail-oriented.
• Effective negotiation and relationship-building abilities.
• Strong project management and organizational skills.

Benefits

• Competitive compensation package including base salary, bonus, and equity.
• Incredible career growth opportunities.
• A supportive and inclusive workplace culture.
• Flexible work arrangements to accommodate personal and professional life.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time position available.