Manager, Carrier Operations (Performance)

What Your Day-to-day Will Look Like

• Monitor performance through audit settlement, route attributes and adjustment pay across markets
• Validate all submitted adjustments are properly documented with necessary approvals
• Escalate market issues and concerns to regional vice presidents and directors to hold markets accountable, and proactively troubleshoot changes in performance metrics
• Work with individual markets to do root cause analysis and coach local teams to avoid similar situations in future
• Drive adoption of performance management scorecard and conversations across the business
• Work closely with Director, Carrier Operations to build weekly reports for finance and broader leadership team on program performance across markets
• Work closely with finance, operations leadership and market teams

Requirements

• 5 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management

Qualifications

• Bachelor’s degree in a business-related field
• Analytical problem-solving skills with deep understanding of scorecard and metrics to diagnose market performance slips
• Strong coaching skills and ability to train other team members
• Delivery of performance reporting through summarizing performance across network into digestible reports
• Strong organizational skills and attention to detail

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

About the Role

We are a leading provider of transportation solutions with a focus on innovation and efficiency. Our team is dedicated to delivering exceptional service and driving positive outcomes for our clients.