Senior Manager, Card Operations Integration & Conversion Strategy

About the role

The Manager/Senior Manager, Card Operations Integration & Conversion Strategy will lead credit card portfolio integrations, processor conversions, and operational readiness activities associated with mergers, acquisitions, and strategic card platform initiatives. This role serves as the primary subject matter expert for card processing and conversion efforts, ensuring seamless customer transitions while minimizing operational risk.

Responsibilities

• Lead end-to-end credit card integration and conversion projects, including planning, testing, implementation, cutover, and stabilization.
• Serve as the business and technical lead for portfolio acquisitions, mergers, processor migrations, and platform integrations.
• Develop conversion roadmaps, implementation plans, risk mitigation strategies, and governance processes.
• Coordinate with internal stakeholders, processors, networks, and vendors throughout the conversion lifecycle.
• Act as the primary SME for card servicing platforms, card processing operations, and related technologies.
• Partner with technology teams to translate business requirements into conversion and integration solutions.
• Support integrations involving servicing, rewards, fraud, disputes, collections, digital banking, and customer communications.
• Ensure compliance with regulatory requirements, card network rules, and internal operational standards.
• Lead system integration testing, user acceptance testing, conversion rehearsals, and production cutover activities.
• Oversee data validation, reconciliation, account migration, and issue resolution.
• Manage post-conversion stabilization and operational readiness efforts.

Qualifications

• 10+ years of experience in Credit Card Operations, Card Servicing, Payment Processing, or Card Platform Management.
• 7+ years leading card conversions, integrations, processor migrations, or transformation initiatives.
• Demonstrated experience supporting credit card mergers, acquisitions, or portfolio transfers.
• Strong understanding of card processing platforms, operational workflows, testing methodologies, and data migration practices.
• Experience working with cross-functional teams, vendors, and executive stakeholders.

Preferred

• Experience with Fiserv, FIS/TSYS, Jack Henry, Hogan, or similar card processing platforms.
• Knowledge of Visa, Mastercard, American Express, and related card servicing ecosystems.
• Bachelor's degree in Business, Finance, Information Systems, or a related field.
• PMP or equivalent project leadership certification preferred.