Senior Manager, Card Operations Integration & Conversion Strategy

About the role

Lead complex credit card portfolio integrations, processor conversions, mergers and acquisitions, and strategic card platform initiatives for a leading financial services organization.

Responsibilities

• Lead end-to-end credit card portfolio integrations including mergers, acquisitions, processor conversions, and strategic platform initiatives
• Develop and execute detailed conversion strategies, implementation plans, cutover activities, and post-production stabilization efforts
• Serve as the subject matter expert for credit card processing platforms, servicing systems, operational workflows, and card network requirements
• Lead due diligence efforts by evaluating acquired card portfolios, servicing models, operational processes, and technology environments
• Partner with executive leadership to establish integration roadmaps, governance frameworks, project timelines, and risk mitigation strategies
• Oversee system integration testing (SIT), user acceptance testing (UAT), parallel testing, production validation, and conversion rehearsals
• Manage data mapping, reconciliation, customer account migrations, portfolio balancing, and production cutover activities
• Collaborate with Technology, Digital, Fraud, Compliance, Vendor Management, and Card Operations teams to ensure seamless integrations
• Provide oversight of third-party processors, card networks, and technology vendors throughout conversion activities
• Support integration of card servicing functions including billing, rewards, disputes, fraud management, collections, digital servicing, and customer communications
• Identify opportunities to modernize card operations through process improvements, automation, and platform optimization
• Develop operational documentation, knowledge transfer materials, and post-conversion support plans

Requirements

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or a related field
• 10+ years of experience supporting Credit Card Operations, Card Servicing, Payment Processing, or Card Platform Management
• 7+ years of experience leading large-scale credit card conversions, processor migrations, or platform integration initiatives
• Demonstrated experience supporting credit card mergers and acquisitions from due diligence through post-conversion stabilization
• Hands-on experience leading complex portfolio migrations involving large-scale customer account conversions
• Strong understanding of card processing architecture, settlement processes, file transmissions, operational workflows, and servicing platforms
• Experience leading cross-functional technical initiatives across business and technology organizations
• Strong analytical, organizational, and communication skills with the ability to influence executive leadership
• Experience managing multiple stakeholders, vendors, and implementation partners in highly regulated environments

Preferred Qualifications

• Experience with Fiserv Credit Processing Solutions, First Data, TSYS (FIS), Jack Henry, or Hogan Banking Systems
• Experience supporting Visa, Mastercard, and American Express card processing environments
• Experience leading processor migrations, portfolio acquisitions, de-conversions, or large-scale card platform consolidations
• PMP, Agile, Six Sigma, or related certifications
• Experience within banking, credit union, or enterprise financial services organizations
• Strong understanding of card network operating rules, regulatory requirements, and servicing operations

Pay

Salary Range: $150,000 - $180,000 (depending on experience)

Benefits

• Comprehensive Benefits Package including Medical, Dental, Vision
• 401(k)
• PTO and Paid Holidays