Senior Manager, Canada Customer Fulfillment

About the role

Join us as a Senior Manager, Canada Customer Fulfillment (CACF) Finance, where you'll own financial strategy for one of the most sophisticated fulfillment networks, spanning Robotic and Traditional Sortable, Non-Sortable, Reverse Logistics, Regional and National Inbound Cross-Docks, Storage and Distribution Centers, and Special Handling sites across Canada.

Key job responsibilities

• Lead end-to-end financial strategy, controllership, and investment governance across Fulfillment, Supply Chain, Engineering, Real Estate, and Procurement, serving as the central decision-maker for trade-offs between growth, cost, speed, and capital allocation
• Design and maintain parallel financial frameworks that optimize Cost to Serve across diverse building types with materially different cost structures, productivity benchmarks, and capital profiles, while managing co-located facilities and shared infrastructure decisions
• Partner with multiple senior leaders to influence high-impact decisions on labor strategy, network operations, and risk management, providing strategic financial guidance across Operations, Legal, Public Policy, and Employee Relations
• Influence multibillion in capital deployment decisions for multi-generation robotics investments under high forecast uncertainty, balancing long payback horizons with evolving operational constraints and external market dynamics
• Build organizational capability and scalability by leading large finance organization, driving succession planning, leadership development, and integration of advanced analytics and AI capabilities to scale growth beyond headcount while maintaining high talent standards

About the team

You'll lead a 30+ person finance organization comprising multiple managers across Fulfillment Center finance, Central Operations Finance, Financial Planning and Analysis, and Supply Chain Finance. Your team supports network expansion and site launch activities as core business partners, driving analytical excellence and operational finance capabilities across all levels. The team is accountable for investment governance, launch readiness, and seamless financial integration into operational execution.

Basic Qualifications

• 12+ years of tax, finance or a related analytical field experience
• 3+ years of performing financial and ad hoc analysis using data reporting tools experience
• 10+ years of positions that require analysis and reporting financial results experience
• 8+ years of Accounts Receivable or Account Payable experience
• 8+ years of applying key financial performance indicators (KPIs) to analyses experience
• 8+ years of building financial and operational reports/data sets that inform business decision-making experience
• 8+ years of creating process improvements with automation and analysis experience
• 8+ years of directly managing and leading a team of 10+ members experience
• Bachelor's degree in finance, accounting or related field
• Bachelor's degree in Finance, Accounting, Business, Economics or a highly analytical field (e.g., Engineering, Math, and Computer Science)

Preferred Qualifications

• 5+ years of hiring, leading and developing teams experience
• 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
• 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
• 8+ years of mentoring junior finance and/or business team members experience
• 5+ years of working with senior staff (e.g. c-suite) experience
• MBA, or CPA