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Senior Manager, Business Process - SAP Order to Cash - Remote

UNFI · Providence, RI · 2 mo ago
ManagementFull-time

About the role

This role is a key member of the business transformation team within UNFI’s SAP S/4HANA transformation program. The Senior Manager, Business Process – SAP Order to Cash (O2C) will lead the design, implementation, testing, deployment, and stabilization of Order to Cash processes across North American operations. As part of the Information Technology team, you will collaborate across teams to transform food distribution through innovative technology solutions, contributing directly to the OneUNFI strategy.

Responsibilities

  • Serve as the business process lead for the SAP S/4HANA Order to Cash workstream, driving end-to-end process design decisions aligned with business objectives and SAP best practices.
  • Act as the primary liaison between business stakeholders and the system integrator for O2C-related activities, facilitating workshops, decision-making sessions, and design reviews.
  • Identify opportunities to simplify, standardize, and harmonize business processes across the organization.
  • Lead the design and implementation of key O2C capabilities:
    • Sales order management
    • Pricing and promotions
    • Vistex-enabled pricing and rebate processes
    • Available-to-Promise (ATP) and Advanced ATP
    • Customer allocation and fulfillment processes
    • Billing and invoicing
    • Returns and credit processes
    • EDI-enabled customer transactions
    • Customer service and order management processes
  • Challenge customizations and advocate for fit-to-standard solutions where possible.
  • Evaluate business requirements and translate them into scalable process and solution designs, ensuring seamless end-to-end integration.
  • Support reporting requirements and process performance measurement.
  • Lead business participation in all phases of testing and training, coordinate O2C readiness activities, and support cutover planning and execution.
  • Ensure business users are prepared to adopt new processes and technology, and assist with hypercare and stabilization post-deployment.
  • Build strong relationships with leaders and stakeholders across the organization, influencing decisions through data and process expertise.
  • Drive alignment when balancing competing business priorities and support change management, communications, and training efforts.
  • Help establish sustainable business processes that support long-term operational excellence.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree in management information systems, business management, or a related discipline.
  • 7+ years of experience in relevant ERP applications or technology.
  • 5+ years of SAP experience, including significant SAP S/4HANA implementation experience.
  • Deep understanding of end-to-end Order to Cash business processes.

Skills

  • Ability to learn current state business processes, SAP processes, and translate them into business process documentation.
  • Advanced knowledge of best-practice Order to Cash processes and KPIs.
  • Strong collaboration skills for working in a matrixed environment and negotiating solutions.
  • Lean process skills or similar discipline.
  • System and application process analysis skills.
  • Interviewing and data collection skills.

Work Environment

This is a remote role where the associate will perform work from their primary residence. While remote associates are not required to work from an office regularly, they may be required to come to the office or other UNFI locations for necessary business reasons. The physical environment is primarily office-based, involving long periods at a desk or computer terminal. Regular use of calculators, keyboards, telephones, and other office equipment is required. Stooping, bending, twisting, and reaching may be necessary to complete job duties.

About UNFI

UNFI is North America’s premier grocery wholesaler, delivering a wide variety of fresh, branded, and owned-brand products to community grocers and retail chains. A pioneer in natural and organic foods, UNFI is transforming to meet evolving workplace needs with over 29,000 employees across 50 distribution centers and corporate offices in America.

Benefits

  • Competitive 401k plan.
  • Flexible Paid Time Off (PTO).
  • Remote work options.
  • Health benefits (medical, dental, vision, life, and accidental death/dismemberment insurance) effective the first of the month following 30 days of employment.
  • Mentorship program and developmental opportunities.
  • Paid holidays and parental leave.
  • Sick time.
  • Short-term and long-term disability insurance programs.
  • Flexible Spending Account and/or Health Savings Account, subject to eligibility and program terms.

UNFI’s compensation, benefits, and paid time off policies are subject to change at the Company’s discretion, consistent with applicable law.

Pay

UNFI anticipates paying a competitive pay rate or range for this position. Actual pay will depend on factors including education, experience, training, and requirements under applicable collective bargaining agreements.

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