Senior Manager, Product Owner SAP Order to Cash

About the Role

This is more than an SAP leadership role—it is an opportunity to shape how the business serves customers, fulfills orders, realizes revenue, and grows. You will own the end-to-end OTC product vision, connect business priorities to scalable technology solutions, and lead modernization across SAP S/4HANA and integrated platforms.

• Enterprise-wide influence: Set the roadmap for capabilities spanning order management, pricing, fulfillment, billing, customer service, and revenue realization.
• Visible business impact: Turn strategic priorities into measurable improvements in customer experience, operational efficiency, platform performance, and growth.
• Innovation with purpose: Apply AI, automation, predictive analytics, and intelligent workflows to solve meaningful business challenges.
• True product ownership: Lead the portfolio, roadmap, backlog, investments, and delivery outcomes—not just individual projects.
• Strategic partnership: Collaborate across business, IT, architecture, data, operations, and external delivery partners to optimize the complete OTC journey.
• A stable company investing in the future: Join a long-established, family-owned organization that values employee growth, diverse perspectives, and practical innovation.

This role is in office in downtown Fort Worth, Texas for the first 90 days and then hybrid thereafter.

Responsibilities

Product Strategy & Governance

• Own and govern the OTC product portfolio, roadmap, and backlog, ensuring alignment with enterprise objectives, business priorities, and digital transformation initiatives.
• Prioritize and balance investments across production support, regulatory and compliance requirements, business enhancements, technical debt remediation, and strategic transformation programs.
• Serve as the primary technology partner to business stakeholders, translating strategic goals into scalable product capabilities and measurable outcomes.

Delivery & Operational Excellence

• Partner closely with the Operate Team to ensure alignment across application support, infrastructure, integrations, monitoring, incident management, and service delivery processes.
• Partner with Application Managed Services (AMS) providers and internal delivery teams to achieve service levels, improve operational performance, and drive issue resolution.
• Lead end-to-end delivery of OTC capabilities across SAP and integrated platforms, ensuring reliability, scalability, security, and business continuity.
• Drive continuous improvement initiatives that increase operational efficiency, reduce support costs, and enhance user experience.

AI, Automation & Innovation

• Identify, evaluate, and prioritize opportunities to leverage AI, automation, predictive analytics, and intelligent workflows across the OTC ecosystem.
• Drive adoption of AI-enabled capabilities that enhance productivity, improve decision-making, accelerate issue resolution, and elevate customer and employee experiences.
• Partner with enterprise architecture, data, and innovation teams to establish scalable, sustainable AI and automation solutions aligned to business strategy.
• Promote a product mindset focused on innovation, simplification, and continuous value creation.

Leadership Expectations

• Operate as a strategic leader who balances operational excellence with long-term transformation.
• Think beyond functional boundaries to optimize end-to-end business outcomes.
• Build strong partnerships across business and IT organizations.
• Lead with accountability, transparency, and a relentless focus on delivering customer and business value.

Success Measures

• Business value delivered through roadmap execution
• Platform stability, service performance, and SLA attainment
• Reduction of technical debt and operational risk
• Adoption of AI and automation capabilities
• Stakeholder satisfaction and business engagement
• Team engagement, capability growth, and leadership development
• Successful delivery of transformation and modernization initiatives

Requirements

• 10+ years of SAP experience with OTC/SD expertise
• 5+ years in leadership or product ownership roles
• Experience with SAP S/4HANA environments
• Experience supporting large-scale distribution, manufacturing, retail, or supply chain organizations
• Experience partnering with AMS providers and offshore delivery teams
• Proven backlog, delivery, and stakeholder management experience
• Knowledge of ITIL or service management practices

Benefits

• Medical, Dental, Vision, Life Insurance
• Short and Long Term Disability
• 401K with matching contribution
• Profit-Sharing Plan (100% company-paid)
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and holidays
• Employee Credit Union