Senior Manager, Business Process Improvement

About the role

The Role In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance. To be successful, you have prior experience planning, managing and executing business changes that improve business performance, customer experience, associate productivity and mitigate operational risk. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions. This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery.

Responsibilities

• Delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
• Framing ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
• Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities
• Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
• Supporting business operations teams to generate solutions, plan, and implement changes that improve business performance
• Working independently to achieve expected business outcomes and operational excellence
• Conducting data analysis including cost benefit analysis, modeling, process mapping, and workflow observation
• Supporting the implementation of digital solutions to eliminate manual processes through automation
• Business writing and creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levels
• Communicating effectively through verbal and written communication
• Facilitating large working sessions of cross-functional team members
• Ensuring accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
• Adapting to evolving and sometimes ambiguous business challenges

Requirements

Requirements: No specific requirements provided in the job description.

Qualifications

Qualifications: No specific qualifications provided in the job description.

Skills

Skills: No specific skills provided in the job description.

Benefits

No specific benefits provided in the job description.

Pay

No specific pay details provided in the job description.

Schedule

No specific schedule details provided in the job description.

Note: Fidelity will not provide immigration sponsorship for this position.