Senior Manager, Benefits

About the role

Reporting to the Vice President, Total Rewards & HR Technology, the Senior Manager, Benefits performs a lead role in the design, implementation, engagement, and administration of Shake Shack’s benefits and strategic initiatives supporting health, absence, wellness, and retirement programs. This leader ensures programs are competitive and compliant while driving understanding, adoption, and impact across both the Support Center and Shacks. The role requires a balance of operational discipline and strong business partnership, with a focus on educating leaders, increasing engagement, and elevating the overall Team Member benefits experience.

Responsibilities

• Plan and manage the implementation, communication, and administration of Team Member benefits and well-being programs such as medical, dental, vision, life, disability, absence, retirement, COBRA, FSA, and any other Team Member benefit offerings.
• Collaborate with leadership on health and welfare strategy and other offerings, evaluating existing and potential benefits programs to determine competitiveness, trends, and ensure programs meet Team Members’ needs and are cost-effective.
• Ensure leave and disability programs are aligned with overall benefits strategy and team member experience; partner closely with stakeholders to ensure seamless communication and transitions for Team Members in the leave and accommodation journey.
• Lead benefit education strategy for field and Support Center leaders, including training sessions, roadshows, and manager toolkits. Develop benefit literacy initiatives to increase program understanding and participation.
• Partner with Operations leadership to translate benefits into clear, practical value for Shack leaders. Use analytics to measure engagement, participation, and ROI.
• Lead the open enrollment process and annual health plan renewals and implementations for the forthcoming plan year; including the project plan, testing of the open enrollment system, and rate updates.
• Manage and create audit processes and procedures to ensure annual reviews and Workday business processes, integrations, and technical support are functioning properly and according to policies, identifying and correcting errors as required.
• Oversee and lead a team and relationships with 10 external vendors and benefits broker to provide technical support in the delivery of programs including 401(k) and ACA.
• Work collaboratively with other functional areas including HR, HR Systems, Information Technology, and Payroll, especially with the support of audit and testing Workday enhancements and break/fixes.

Skills

• Strong communicator and educator who can translate complex benefit concepts into clear, practical guidance for leaders and Team Members, driving understanding, adoption, and accountability.
• Ability to manage program budgets and third-party consultant/broker/vendor relationships.
• Project management skills with the ability to manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
• Knowledge of Workday is desired.
• Experience with leave and disability management is desired.
• Advanced Excel skills.

Benefits

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, and leisure activities
• Medical, Dental, and Vision Insurance
• Employer Paid Life and Disability Insurance
• 401k Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts
• Development and Growth Opportunities

Eligibility criteria applies.

Pay

Pay Range - $142,100.00 - $190,350.00

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high-quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."