Senior Manager/Associate Director, Marketing Operations & Commercial Review

About the role

Xenon is seeking a Senior Manager/Associate Director, Marketing Operations & Commercial Review to lead the commercial review committee and enable scalable, compliant, and high-quality delivery of programs and tactics.

This role will work in close partnership with Marketing, Regulatory, Legal, Medical Affairs, Compliance, and IT to ensure seamless coordination, efficient processes, and strong governance across all marketing activities.

This position is critical in a fast-paced, pre-launch environment and requires a highly organized, proactive leader with deep experience in marketing operations, MLR/CRC processes, and cross-functional execution.

This position reports to the Vice President, Commercial Operations, and will be based out of Boston, MA, USA in our Needham office. Hybrid positions require a minimum of two onsite days per week.

Responsibilities

• Lead the design, optimization, and execution of the Commercial Review Committee (CRC/MLR) process, ensuring alignment with Marketing, Regulatory, Legal, Medical, and Compliance stakeholders
• Continuously assess and improve CRC workflows, identifying bottlenecks, redundancies, and cycle-time challenges; proactively propose and implement solutions to enhance efficiency and quality
• Establish and manage CRC governance forums, including coordinating CRC steering committees, setting agendas, and aligning stakeholders on process improvements and priorities
• Partner with IT and cross-functional teams to manage systems supporting CRC workflows (e.g., Veeva PromoMats or similar), including user access, license management, and system enhancements
• Lead the development and delivery of training programs for CRC processes, systems, and ways of working across Marketing and cross-functional partners
• Stay current on industry best practices, emerging technologies, and innovation (including AI-enabled content and review solutions); identify opportunities and drive adoption of new capabilities to improve efficiency and scalability
• Collaborate cross-functionally to evaluate and enhance the end-to-end content lifecycle, including:
• Content intake and planning
• Content creation and modular content strategy
• Digital asset management (DAM) and content libraries
• Content reuse and optimization
• Develop and align stakeholders to a forward-looking roadmap for content operations maturity and implement prioritized enhancements
• Manage external vendors and agency partners supporting:
• CRC operations (if outsourced components are implemented)
• Print, fulfillment, and material distribution
• Define scope of work, performance expectations, and service-level agreements (SLAs) for vendors
• Monitor vendor performance against KPIs and drive continuous improvement
• Track budgets related to marketing operations and vendor services, ensuring efficient and compliant resource utilization
• Define, implement, and track KPIs for marketing operations and CRC performance, including cycle times, approval rates, rework levels, and throughput
• Develop and maintain operational dashboards and reporting to provide transparency into process performance and identify improvement opportunities
• Use data-driven insights to continuously refine processes and improve effectiveness
• Develop and propose short- and long-term objectives for the function in accordance with overall Company strategies and plans
• Recruit, lead, direct, develop, coach and evaluate direct reports, if any, in accordance with the Company’s Human Resource policies and practices
• Avoid conflicts of interest and act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any

Qualifications

• Bachelor’s degree required
• 6–10+ years of experience in marketing operations within pharmaceutical/biotech or agency environments
• Demonstrated experience with: MLR/CRC processes and governance, Campaign operations and asset lifecycle management, Vendor and agency management
• Strong understanding of regulatory and compliance requirements in pharmaceutical marketing