Senior Manager, Agentic AI Business Solutions

About the role

Join Amgens Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease, we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Responsibilities

• Deliver prioritized Agentic AI solutions that support Amgens commercial and GCCI functions.
• Execute delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and milestone timelines.
• Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans.
• Contribute tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams.
• Own the end-to-end execution of designated Agentic AI solutions, from intake through deployment, ensuring each phase (design, development, testing, and rollout) is completed to specification.
• Drive agile development cycles in collaboration with AI/ML and Engineering teams to ensure models and agents meet business needs and reliability standards.
• Coordinate internal readiness activities, including UAT, access setup, system integration, and documentation to support solution go-live.
• Partner with GCCI, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured for maximum impact.
• Serve as a key tactical liaison between technical delivery teams and business users, ensuring clear handoffs, documentation, and timelines are maintained.
• Work cross-functionally to troubleshoot blockers and maintain delivery velocity across teams and workstreams.
• Provide status updates and delivery dashboards for assigned Agentic AI initiatives, focused on progress, risks, and delivery health.
• Collaborate with platform leadership to align solution rollout timing and messaging with broader program milestones.
• Communicate implications of AI outputs, system performance, and solution scope changes to business stakeholders with clarity and transparency.
• Coordinate training sessions, office hours, and enablement resources to ensure business users can confidently utilize the deployed Agentic AI solutions.
• Partner with change enablement and analytics teams to track adoption metrics and gather user feedback post-deployment.
• Identify usage trends and value realization metrics to help measure the impact of Agentic AI capabilities on operational efficiency or insight quality.
• Support change management by ensuring that solution delivery includes all necessary communications, onboarding, and process readiness steps.
• Facilitate feedback loops to identify areas for enhancement or retraining based on user interaction and system outputs.
• Help maintain and iterate on delivery processes and documentation to ensure consistency, quality, and sustainability of deployed Agentic AI solutions.

Requirements

• Doctorate degree and 2 years of commercial analytics and/or operationalizing GenAI solutions experience
• ORMasters degree and 4 years of commercial analytics and/or operationalizing GenAI solutions experience
• Bachelors degree and 6 years of commercial analytics and/or operationalizing GenAI solutions experience
• Associates degree and 10 years of commercial analytics and/or operationalizing GenAI solutions experience
• High school diploma / GED and 12 years of commercial analytics and/or operationalizing GenAI solutions experience

Preferred Qualifications

• Bachelors degree and 6+ years of experience in commercial analytics and/or operationalizing GenAI solutions
• Strong track record of executing complex AI/ML delivery initiatives, especially GenAI agents or copilots that automate tasks or drive decision workflows
• Strong Technical Aptitude (AI/ML): Solid conceptual and practical understanding of Generative AI, agent architectures, development lifecycle, and technical delivery principles
• Ability to coordinate across technical and business teams, translate complex requirements, and keep delivery on track under shifting priorities
• Hands-on experience supporting commercial or field teams, ideally within a regulated enterprise setting
• Prominent ability to deploy, train, and support business teams on new digital tools or platforms
• Comfortable operating in high-ambiguity, fast-paced, and cross-functional delivery environments

What we expect of you

The professional we seek is a collaborative leader with these qualifications:

• Doctorate degree and 2 years of commercial analytics and/or operationalizing GenAI solutions experience
• ORMasters degree and 4 years of commercial analytics and/or operationalizing GenAI solutions experience
• Bachelors degree and 6 years of commercial analytics and/or operationalizing GenAI solutions experience
• Associates degree and 10 years of commercial analytics and/or operationalizing GenAI solutions experience
• High school diploma / GED and 12 years of commercial analytics and/or operationalizing GenAI solutions experience

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we will support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a total rewards plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include a comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan, stock-based long-term incentives, award-winning time-off plans, flexible work models where possible.