Senior Manager, Account Management

Key Responsibilities

• Client Management: Support the Account Director in managing day-to-day client relationships and communications.
• Manage and grow a personal book of business, serving as the primary point of contact for an assigned set of accounts.
• Build trust with clients through proactive problem-solving and strategic guidance.
• Lead and support client meetings, presentations, and account reviews when appropriate.
• Ensure client objectives, timelines, and expectations are clearly communicated internally.
• Build strong relationships with key stakeholders across client organizations.
• Strategic Planning: Contribute to account planning, program launches, and project recommendations.
• Analyze account performance and provide actionable insights to clients and internal stakeholders.
• Identify opportunities for account growth and cross selling/up-selling.
• Provide cross functional feedback for improvements to key programs and products.
• Collaborate closely with the Account Director to execute on the broader account management strategy.
• Project & Team Coordination: Oversee and monitor project timelines, deliverables, resource allocation, and workflow prioritization.
• Ensure all projects meet industry standards and client expectations.
• Help prioritize workloads and maintain efficient workflow processes.
• Coverage of cross-functional support leads (estimating, operations, marketing, etc.).
• Leadership & Mentorship: Provide day-to-day coaching and support to Account Managers on the team, helping them navigate client situations, resolve issues, and identify growth opportunities.
• Enforce KPIs, monitor performance, and drive accountability.
• Support hiring, onboarding, and ongoing training.
• Act as the primary escalation point for complex client issues.
• Mentor Account Management team members and support professional development.
• Encourage collaboration and maintain a positive team environment.
• Contribute to company culture, process improvement, and business development efforts.
• Support Performance Review process in conjunction with Account Director.

Requirements

4–6 years of experience in account management or client-facing roles.

Experience managing a book of business and hitting retention and growth targets.

Strong interpersonal skills with a natural ability to build rapport and trust.

Comfortable in a player-coach capacity — able to balance personal responsibilities with supporting others.

Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.

Excellent written, verbal, and presentation skills.

Experience working with cross-functional teams.

Strong understanding of integrated marketing campaigns and client services.

Proficiency in project management and collaboration tools.

Preferred Skills

• Strategic thinking and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced environment.
• Leadership experience or mentoring capabilities.
• Familiarity with account planning, analyzing, and reporting.

What We Offer

• An environment that prioritizes balance between work and family.
• A comprehensive benefits package and workplace opportunities including flexible work from home options, onsite coffee bar and wellness rooms, medical, dental, vision, disability, and life insurance, 401K with company matching, paid holidays, vacation, and personal time, tuition reimbursement, employee awards program, and a dedicated social platform for peer, work anniversary, and birthday recognition.