Senior Manager, Account Management

Role Overview

The Senior Manager, Account Management is a hands-on commercial leader responsible for driving revenue growth, execution quality, and accountability across a team of Account Managers. This is a true player-coach role. You will lead from the front — actively involved in expansion strategy, deal support, and complex commercial conversations — while setting the performance standard for your team. You will act as a conduit between the growth team on the ground and senior leadership, ensuring that customer signals, revenue opportunities, and operational friction points are surfaced quickly and addressed effectively.

Key Responsibilities

• Own revenue performance across your pod, partnering closely with Account Managers to surface, structure, and close expansion opportunities while providing hands-on deal coaching and commercial support
• Directly manage, coach, and hold Account Managers accountable to revenue targets, activity standards, execution quality, and customer outcomes; responsible for structured 1:1s and performance management
• Maintain high standards for CRM hygiene, pipeline visibility, and forecast accuracy; monitor usage trends, account health, and expansion pipeline, and provide clear, data-backed reporting to senior leadership
• Serve as senior escalation point for complex or high-stakes customer issues, working cross-functionally with Operations, Product, Finance, and management to resolve root causes and escalate systemic risks when necessary
• Drive rollout and adoption of company initiatives, playbooks, and process improvements across the pod, ensuring strong cross-functional execution and alignment

What We’re Looking For

• 2+ years directly managing CSM, Account Management, Sales, or revenue-facing roles
• 7+ years in Account Management, Sales, or revenue-facing roles
• Strong commercial instincts with demonstrated ability to close and expand accounts
• Experience managing performance and driving accountability within a team
• High operational rigor with strong reporting and CRM discipline
• Comfortable navigating complex customer environments and cross-functional stakeholders
• Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
• Calm under pressure with strong judgment and escalation management skills

Why Join Us

• Benefits such as a 401K, comprehensive medical, dental, and vision health insurance
• Equity in a rapidly growing, early-stage company
• Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment