Senior Manager, Account Management

For our client, a leader in the Finance & Insurance space, we are seeking a Senior Manager of Account Management to lead continuous improvement work focused on process discipline, productivity, and measurable operating gains.

About the role

You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a regulated financial services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead and develop a high-performing team of Account Managers
• Drive strategies for customer retention and account expansion
• Establish trusted relationships with C-suite and executive stakeholders
• Support strategic account planning and conduct business reviews
• Collaborate with Product teams to represent customer needs
• Act as an escalation point for client issues and strategic engagements
• Promote a culture of accountability and continuous improvement
• Align resources to meet business and customer goals

Qualifications

• 5-7 years of experience leading customer-focused teams
• Proven track record in managing strategic customer portfolios
• Experience in the banking, FinTech, or financial services sectors
• Strong relationship-building skills with executive stakeholders
• Demonstrated ability in leadership and mentoring within a fast-paced environment
• Knowledge of retail lending practices is preferred
• Familiarity with loan origination or lending technology platforms is a plus

Benefits

• Unlimited vacation policy with hybrid work options
• Support for mental health and well-being through various programs
• Comprehensive health and financial security benefits
• Opportunities for volunteering and community engagement
• Participation in inclusion initiatives and communities
• Access to online learning and professional development resources
• Global employee recognition programs

Pay

$110,000 – $130,000 annually