Senior Manager, Account Management

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments, and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

About the role

Finastra is seeking a Senior Manager, Account Management to lead a team responsible for retaining, growing, and expanding strategic customer relationships across our Retail Lending portfolio. This is a leadership role focused on account growth, executive relationship management, and team development. You will serve as a player-coach, partnering closely with Account Managers, customers, Sales Leadership, and Product teams to drive customer outcomes and long-term business growth.

Responsibilities & Deliverables

• Lead, coach, and develop a high-performing team of Account Managers.
• Drive customer retention, account growth, and expansion strategies across a portfolio of financial institution clients.
• Build and maintain trusted relationships with executive and C-suite stakeholders.
• Support strategic account planning, forecasting, and business reviews.
• Partner with Product teams to advocate for customer needs and provide market feedback.
• Act as an escalation point for strategic customer engagements and complex issues.
• Foster a culture of accountability, collaboration, and continuous development.
• Align team priorities and resources to achieve business objectives and customer success outcomes.
• Serve as a key leader within the Lending organization, helping shape customer growth strategies across the region.

Required Experience & Skills

• Experience leading sales, account management, customer success, relationship management, or similar customer-facing teams.
• Proven success managing strategic customer portfolios and driving retention and growth.
• Banking, FinTech, lending, or broader financial services industry experience.
• Ability to build credibility and influence executive and C-suite stakeholders.
• Strong leadership, coaching, mentoring, and talent development skills.
• Experience leading experienced professionals in a fast-paced, customer-focused environment.
• Strong cross-functional collaboration and organizational influence skills.
• Ability to balance customer needs, team priorities, and business objectives.
• Retail lending experience is preferred.
• Experience with loan origination platforms, lending technology, or enterprise account management organizations serving financial institutions is a plus.